Looks like iay lose out this month

As @waltyboy confirms above, it was there in September but it seems to have gone missing again.

I was wondering if I was no longer seeing it because once on ½ hourly they don’t want you to change it back to less frequent.

There again it may have only been added/activated on the account page for customers who got the invite in September for what little remained of the summer PM?

Just to reinforce what Walt and the Cad have been reporting, I too saw the ‘change to Hh’ button somewhere - but I can’t remember where, and I can’t find it now. Perhaps because I pressed it …

I’ve also been told it’s in the app… this is getting interesting! 

Be good to know what version(s) of the app.

The app has changed a lot recently.

I  have this

For example I can't see many meter readings on the app. Just one page.

I can see them all on the website. I can't remember if this is new on the app.

Had a call from OVO today about the email I sent. She had all my meter details, last reading date etc. According to the woman I spoke to my meter had been set to only send readings monthly which I guess ties in with the fact it stopped sending readings on 25 Oct, then sent one single reading on 1 Nov then nothing since then. She said she's altered it back to half hourly, but as of now - about 3 hours later - my account still says not sending readings. So I guess I'll lose out for November Power Move after all. Funny how it suddenly had its settings changed which can only be done from OVO's end after I signed up for Power Move 🤔🤷

Yes @GrumpyTrucker you have my sympathy…is your HH gas reading still OK?  If so, that’s exactly what happened to me all during October, the electricity HH dropped out mysteriously on the first weekday of October with the minor difference that nobody in CS, nor I myself, were subsequently able to switch my electricity HH back again. Then magically it all reverted to normal again on 2nd November and has been fine since.

It is sooooo frustrating for you…if you explain again on the ‘phone to the nice CS people that you fear you’ve now missed out, you feel through no fault of your own, on the £15 November Power Move incentive, they may consider things afresh from your perspective. No guarantee of course, just saying it’s worth speaking to them, they’re very helpful….

Yeah the gas HH has been spot on the whole time. Still not got readings back in my account yet, so I don't know if it will only update at midnight. But if they're still missing tomorrow some heads may roll. Got an email about something called OVO Beyond too but that seems to need smart meter readings so couldn't sign up for the early access to that because.... well..... You know.

Getting very grumpy about all this now. The staff on here are fantastic but it's such a shame they can't take things up on our behalf without having to constantly email, chat, call, and spend half our lives on hold in one form or another.

@waltyboy Funnily enough I've now received an email from them saying they've been monitoring my smart meters and they aren't communicating correctly (Really? I hadn't noticed) and they can't fix it remotely and need to come out to look at it. No idea how that's going to work, since they don't seem to like doing Saturdays and we both work.

I still can't understand how, since the gas meter sends its reading via the electric meter, that one is still working fine but only the electric meter isn't getting readings through.

Anyway, since this has now moved away from Power Move I don't know if a mod wants to move it to a more general Smart Meters subforum?

@GrumpyTrucker oh well, that’s progress of a sort, I guess…at least they are aware and also they aren’t getting SMSL to automatically replace what sounds like a functioning meter.  Good luck with it all, I’d be interested as well as you to know why gas OK and electricity not?

@waltyboy Well, I've called them. And funnily enough - despite checking my online account 15 minutes before doing so and it saying they aren't getting meter readings - when I was speaking to them and he checked my account and it's sending readings just fine. He confirmed that someone at their end must have changed it to monthly readings at some point and that it is definitely now back on half hourly. Maybe it needed 24 hours to fully reset after being changed back, who knows.

I asked about the Power Move for November. He said he'd look into it since it's not my fault, but can't guarantee anything regarding this month's credit. My guess is I'll lose this month.