Looks like iay lose out this month

I've been with OVO just about from its inception and I find they operate a very fair and open system .They have always been upfront with any problems I've enquired about and they definitely take some beating on the suppliers available  Always very competitive. 

I had a similar problem for all of October, but I’ve got to reiterate @bradyrw sentiments, OVO have always been great at responding. 
 

However @GrumpyTrucker, following pointers elsewhere in this forum, I am currently looking into the possibilities of an API for managing smart meter data, such as n3rgy.com.  Sounds very interesting indeed!

I lost out because 'my smart meter hasn't sent enough readings', yet my account shows readings for every day.

It transpires my meter wasn't set to half hourly readings which is needed for Power Challenge.

It would seem to be glaringly obvious that OVO would point this out when I started the challenge, or automatically set my reporting to that which is required.

There's no way to change it on the website or app, so I had to wait half an hour in an online chat for them to make the change. 

It's just frustrating. I had my smart meters exchanged a few months ago because the electric meter disappeared off the system and stopped communicating. The difference the. Being the gas meter also stopped communicating. I had new meters installed (after a couple of issues) and they've been sending readings fine. Now all of a sudden my online account is showing no readings for the last week of October, but my bill says readings were fine as of 31st at least. And the fact I got the £15 for October must mean it was sending readings.

Now I've apparently had no readings sent for the whole of November so far, but the readings are in my Ivie account up to two days ago. So the meter was communicating with DCC until then at least.

Shame there's no way to reboot these things like a misbehaving PC.

I had my smart meter put in before we became Ovo.  Never had a problem with mine in 2 years and I've only got electric.  I got a credit for this Smart Move.  Only issue I had with readings was during the switch from SSE to OVO when historical data disappeared.  

Anyone impacted vote for this

When my meters were fitted I was asked to choose frequency of the readings. Installer recommended half hourly to allow me better analysis of my use. Maybe you chose a different frequency? And, at that time was Power Move scheme anticipated by either party?

I had a few issues at the start but always found OVO customer service helpful and friendly and it was them that guided me to this forum which has been a revelation of great advice. 

I understand your frustration - been there more than once but it's not always the supplier's fault. Things sometimes go wrong, tech can malfunction, telecoms networks can fail and simple human error can occur.

Chin up fella, the world ain't perfect but keep going! Good luck.

When I got the email inviting me to Power Move it did note that readings had to be set to be half hourly.

So I logged into my online account and changed to half hourly readings myself with no problem.

It was on my laptop though, and just looking now on my phone I can't see where I might have done it, perhaps it's only visible/available if you are on a computer?

Hi @Nukecad I elected to change to half hourly as well in September, off my account pages, but when I checked for interest sake today, I couldn’t find the link either! 

I did notice the FAQ returned by the search “opt in to half hourly reading” still  states quite clearly that frequency preferences can be changed from the online account.

So something’s changed very recently…

@Nukecad this is very interesting. I wasn’t aware that the self serve functionality existing for changing meter reading frequency. If it is, we’ll need to update our most popular feature idea:

Let me ask around...