Kuga PHEV no longer charges

I’ve tried forcing a charge as Jeff said. It never seems to work as the charge anytime app just pushes the charge start time to a future time again. So it ends up with the same scenario.

before the vehicle would charge, stop charging then continue charging at a later time. Now if it does t finish charging before it stops then it just doesn’t restart despite the app telling me it will. It just fails 😭

Sorry to hear that.

Other than emailing the team again or talking to Ford I can't think of anything else to suggest. chargeanytime@ovo.com

Have you checked out tariff from other Energy Companies?

I’ve emailed the team, so will see if they can help.

If not then yes I will be looking for a new energy company, as this defeats the point me being with OVO. I love the flexibility of charge anytime. But if it doesn’t work then I can’t get the cheap rate. It will let me override to charge on full price, which makes me think it’s something within the app connecting with the car.

Frustrating as it worked absolutely fine for months, then just stopped. So somethings been changed or broken in the API which is now affecting it 😥

Not me Wall Box as it works fine with the app on the VW ID3

Hopefully the team will be able to help @vix noonan. Keep us posted with what they advise, the information may help other Community Members with a similar issue. 

Will do, really hoping they can sort this. Don’t want provider, but will have to if we can fix this
 

Only way I could get it to charge is to get up at 2:30 am to plug it in….THAT I am not doing again 😂 It’s fine if it can charge straight away. Always an issue if it has to stop & start later, which totally defeats the point of the app 😭

Still no resolution, if anything charging is even more sporadic than before.

I’m not confident this will get fixed anytime soon. I’ve asked the OVO team for some idea. Prefer them to be honest, if it is a probably not then that’s ok, just need to know where I stand. I’m guessing it’s not worth me holding out tbh.

But if I get no joy in the next week I am already looking at alternatives EV rates with more robust charging options. I really don’t want to move away from OVO, but if I can no longer get my vehicles to charge at a lower rate & have no idea when I will be able to again, then there are other providers that will be able to do this.

@vix noonan

Given this has been going on for months I would switch I think. Especially as you have already tried chargeanytime@ovo.com

You could put in a complaint if you haven't already and see if this triggers anything in terms of extra investigations

https://www.ovoenergy.com/feedback

You could include a link to this thread 

https://forum.ovoenergy.com/my-smart-home-138/kuga-phev-no-longer-charges-16719

You could also post on Trustpilot to see if this triggers any investigation

https://uk.trustpilot.com/review/www.ovoenergy.com

@Jeffus agree I think I need to cut my losses.

It’s going to be a tricky one for the energy companies & vehicle manufacturers to navigate. Who’s responsible? It could be either, but it’s the customer who will ultimately lose out and then vote with their feet if these things don’t get resolved.

I need to find myself a more robust cheaper EV rate which doesn’t rely on the vehicle app or the energy app. Probably looking for one I can set with a schedule on my wall box instead.

Keep it simple is sometimes the best resolution 😬

@vix noonan 

I think that approach will work short term, but ultimately one day all the cheapest EV tariff will be those where the supplier has some control when EVs are charged to smooth the load and make use of cheaper 30min slots.

Fingers crossed over time your setup will be compatible with one of these intelligent tariff like OVO Anytime and Intelligent Octopus without regular issues.

Be good to hear what you do as it may help other posters in the future.

It is difficult to be sure, but it is rare on the forum that customers can't get OVO Anytime to work.

Good luck!

Hey @vix noonan,

Sorry to hear,

I’ll ask the team for an update and report back.