Kuga PHEV no longer charges

@vix noonan

That is perhaps the issue.

The process changed a few months ago as having two email addresses was unreliable for most people.

Use the ID3 email address. You are now able to add more than one EV for Charge Anytime from within the Charge Anytime app. Under ‘connected cars’ you should see the option to add another vehicle at your home location. 

The smarthome team probably assumed you were using the connected car option to add two cars

Be interesting to see if that fixes the issue 

Will give this a go later 🤞 will let you know the result

Sounds good.

If that doesn't work I can try tagging some recent posters who have mentioned the Kuga to see how they are getting on in case they have ideas.

For example 

Tried this and sadly this has not worked either 😭

I am out of ideas now unfortunately @vix noonan 

Any suggestons

@Econnors1109 

@Longer 

IMO this is same as in my case - Ford Pass App messes with charging slots. It remembers my setting for 1-3 days then changes their own slots… and FORD App team washes their hands off… They are pretending that everything seems fine even after receiving screen shots from app and car settings...

So more interesting I found I can force an emergency charge through the OVO app fine, so the app is taking to my vehicle for that!!

Annoying it’s basically forcing me to charge at full rate through the OVO app 😭

So frustrating when it was working fine before 😥

So I’ve had it on all night and the vehicle scheduler didn’t change. Nothing did. In the OvO app said it was going to charge and didn’t. Unplugged & replugged and is now charging. But like everyother time I’m unlikely to get a full charge before it stops again.

Try setting a very short time ready by time in the Anytime app and see if that starts the charge straight away and charges to the end

Hey @vix noonan 

Sorry to hear you’re still having issues getting the charging working properly.

Definitely worth giving Jeffus’ suggestion a go, we’ve seen this being suggested on the Forum before and can help.

I think it might also be worth getting in touch with the team directly for some help with this via chargeanytime@ovo.com. If you do have any screenshots that might help, I’d include these straight away so the team can get right on it when they pick up the email.

Let us know how it goes.