Is the OVO website really going to be down for the rest of 2023?

I’m still pondering this Apollo thing… is it geographical ?? Both of the addresses I’m referring to are in Surrey, my own property had a split tariff economy 7 style set up. Two hours low, two hours high, five hours low - gmt hours so all different when the clocks changed. Quite annoying!!

Not from what I know of. Orion is still learning how to handle Economy 7 properly and that functionality is being expanded. It’s now capable of partial E7 support in that it can take - for example - a Day and Night Reading from a single meter and figure out the charges from that. But Multi-MPAN setups were still choking it for quite a long time… And Multi-MPAN was extremely common with Economy 7 due to having two meters quite often.

Yep from what I know, blastoise is on the money with this. It’s the functionality of our new billing platform with some multi-rate / multi-meter set ups. I’m hopeful that this functionality is just around the corner!

Might be useful to have that. :)

@Tim_OVO “Would this be the subject you’d want for the next meet up? I could find someone to outline the roadmap and challenges etc?”

Is this a public meeting or something else? If public, how is it made available?

Hi @Beprecise 

My sincere apologies for this. We have a private group with the OVO Forum’s top members. These members get access to OVO staff on monthly calls, which is what I was suggesting. I didn’t mean to post this in a public topic and I’ve updated my response now to avoid any further confusion. 

If this event took place I’d be happy to pass on any insights to you if you’d find that valuable? I’m fairly certain you just want this sorting and I don’t blame you for that. 

@Tim_OVO Correct yes, I just want it sorted. And thanks for clarifying.

Being techie, I admit to being intrigued. It strikes me that going forward, Energy Providers will need to be able to support multiple period rate type billings. When I look at Octopus (sorry) I note that they now offer a number different contracts, one called Cosy (aimed at Heat Pump users) has 3 different time of day charging rates which can occur over 4 periods of the day. Clearly this all needs Smart Meter data. And I guess that’s the challenge for Energy Providers, to provide new time of day billing rate capabilities, whilst handling customers that want to stay with an old rotating meter who provide 4 readings each year! 

So I do find it interesting as a view on which Companies are anticipating the future. What holds me back from Octopus is that their gas price is not so competitive and like most people in the UK I have GCH …..

So if you’re happy to pass information on, I’d be happy to receive it. 

Am I one of only a few who are being told OVO may take the rest of the year to get their new app sorted, how can this be and annoyingly seems to be worst for longer standing customers 

it’s already been months that I get the auto message that things are being improved, I have no access to consumption or day to day bills

at least it’s summer and the bills are less frightening now, but at a time when energy costs are so high how do OVO justify to themselves such a farcically long changeover period

very frustrated and considering moving supplier after nearly 15 years loyalty 

Hey @DavidG58 

It sounds like you’re on our old billing system. OVO have closed this down and are in the process of moving these remaining customers onto our new billing system as soon as possible.

Online account use won’t be available for the foreseeable future but you can contact our Support Team in the meantime to submit readings and you will receive email attachments with pdfs attached for your bills.

You can top up via bank transfer, cheque or by calling 0330 303 5063, you’ll continue to get monthly statements, OVO will contact you if your direct debit needs increasing. For anything else including to submit meter readings please contact our Support Team. 

Hi,

I tried to log into OVO app and also my online account afterwards, to check my usage and billing, but i can't log in. 

After searching on Google I came across a article that said "OVO customers logged out of account till end of 2023", is this true?? 

I wanted to look at new rates in July and see if it's best for myself to go to fixed rate, as I'm hoping more Tarriffs will be available in July . 

Does anyone know what's happening??

Thanks in advance for your help

😃