Is the OVO website really going to be down for the rest of 2023?

There used to be a block related to the live chat as it was incompatible with the old billing system. I can ask for that to be removed since the purpose for said restriction no longer exists. Leave that with me and I’ll ask a forum moderator to forward on a request to make that change.

In the meantime, try using Incognito Mode.

Thank you so much.  Could you tell me more about incognito mode please?  I can’t get beyond a page telling me the website is not available util the end of the year

What web browser do you use? I can give you the instructions you need.

Thanks.  I use Firefox but have a VPN via AVG uf that makes a difference.  Easily switched off if it does

Ok, firstly I’d recommend completely nuking and uninstalling the VPN - they serve no useful purpose and just move your problems somewhere else rather than solving anything. And cause a bazillion other issues with many sites...

This guide from Mozilla should do the trick by the way. They’re better at explaining that me.

https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

By the way, just a heads up. AVG is owned by Avast which is ultimately owned by Norton these days. You might want to consider switching AV to something else like Bitdefender Total Security at some point, preferably before you get forced onto terrible Norton products.

You could use the official ovo Twitter or Facebook pages if you use either of them

Both are official ovo support channels and the staff their can access accounts or forward on messages. 

Send a direct message rather than a public post

https://www.facebook.com/ovoenergy

Include your name, address, account number and date of birth in the direct message to pass security. 

I have the same problem has others have. How do I send my meter reading?
Also I need to check and probably reduce the monthly direct debit amount the I increased during the winter.

I will add another point, a more cynical one.

I have decades of experience in sofware development and 6 months migrations sounds really too long, especially for a company that just won Best Place to Work 2023.

https://www.linkedin.com/posts/ovogroup_its-official-according-to-the-sunday-activity-7065985714194149376-0yFt

Let’s say I’m a developer and I have a difficult migration to do, the migration will require a lot of man-hours and cost a lot of money. Plus that migration just impacts only a few customers.

As a company, would I be temped to lose these customer instead? I don’t think I will dare to close their contract unilaterally, maybe I could think to put enought friction in the service so they eventually will leave.

Maybe … 🤔

Maybe it is not just a maybe...

You know, migrating to new systems isn’t always as simple as it might seem. In this case, it’s definitely NOT as simple as extracting the database, running a few scripts and then importing it again.

There’s roughly 30,000 or so customers who are still being migrated over from the old system. All of them have some kind of quirk about their account which requires manual action. Every other account that could migrate automatically, already has.

If you need to send meter readings in the meantime, Phone and Live Chat remain available. 0330 303 5063 or https://help.ovoenergy.com - make sure to tell the bot you are NOT a customer and it’ll put you through to a human.

Smart Meters will continue to send readings as normal during the migration.