Is the OVO website really going to be down for the rest of 2023?

Ok thanks - that’s helpful to understand. I am already on the Priority Register.

I’ll be honest it seems pretty much unacceptable - mainly not to have notified me what was going to happen. I don’t expect to have to track down some internet forum to find out. The time frame also seems genuinely absurd.

Obviously this isn’t your fault. 

The reason for the delay is because your account likely has something about it which made it hard to migrate automatically and it’s having to be done a different way to the 99% of accounts that were able to migrate over automatically. The rest, like yours, require manual action of some kind like adding a new feature to the new billing platform.

That’s why you can’t use online services right now.

Even the phone number in the link provided? 

Unless you’ve got a giant mansion, new solutions like AltHAN and Dual-Band Comms Hubs should also make a gas meter upgrade possible.

Had OVO smart meter here 6 months ago - couldn’t install gas smart meter as it wouldn’t connect with electric smart meter which is only 11 meters away!! (Not a giant mansion!).

No-one will be able to use website to give meter readings until new website is up and running which may not be till December!

Finally gave them my gas meter reading this morning over my landline!  They were all closed down from Friday morning till this morning - chat line as well.

You can also use the official ovo Twitter and Facebook pages at any time including weekends if you use either of them. 

Simply send them a direct message with your name, address, account number and date of birth to pass security , along with your updated readings 

https://www.facebook.com/ovoenergy

Thanks - I suspect I’ll stick to phoning them as a recent Twitter/Facebook experience makes me cautious.

Two questions really.  Firstly can anyone explain why it will take until the end of 2023 for Ovo to have a website that can be used by its online customers.  In the meantime is there any alternative method to submitting a meter reading at the end of each month? 

Hi,

I can answer both of those.

Firstly, it’s only around 1% of OVO’s entire customers who are affected at all. The other 99% are already on the new website, specifically the new billing platform. If you’ve not been migrated yet, there’s almost certainly a reason for it. Most likely something about the account requires manual action before it can be migrated, such as building a new feature in the new system.

OVO might get your account migrated sooner, but end of 2023 is to help manage expectations - that’s the current target deadline for all accounts to be moved over. If a faster move is possible, your access will be restored sooner.

In the meantime, you can use Live Chat via https://help.ovoenergy.com . Tell the bot the keyword “Agent” when you get asked what the chat is about and say NO when asked if you’re a customer as the bot can’t verify you right now unless you’re on the new system. Once an agent answers, they’ll do the security questions manually and they’ll be able to help.

Thanks for the useful info. so will just wait until I am restored to my portal.  Just for your information I have never been able to contact Ovo through live chat which is always marked as unavailable.  The only time I have had a reply via email I was told I didn’t even have an OVO account so have no faith at all in this company.