Is my Warm Home Discount delayed?

Hey @Rhirhi308,

Sorry for the issues you’re having,

We’ve temporarily paused payments but aim to re-start payments over the next few days:

We’re pausing Warm Home Discount (WHD) payments for now
 
What’s happened?

We’ve noticed an issue with the VAT applied to WHD transactions, so we’ve made a change to make sure VAT is being applied correctly.

What have we done to fix this?

We’ve temporarily paused WHD payments while we fix the issue. We’ve also created two new transactions which will replace the existing WHD transactions, which clearly describe how VAT is calculated. 
 
The payments will be applied at £142.86 with VAT calculated at 5%, which is an additional £7.14. The total payment customers will receive is £150. 
 
For Core Group (customers notified to us by the Department of Work and Pension as eligible) customers we’ll use the following transaction:

• £150 Warm Home Discount CG13 (£142.86 + £7.14 VAT)

For Broader Group (customers in Scotland who have applied to OVO for WHD) customers, we’ll use this transaction:

• £150 Warm Home Discount BG13 (£142.86 + £7.14 VAT)

The payment is applied prior to VAT being added to the bill, so the amount is added as £142.86 and then the VAT attributed is 5% at £7.14. 

We’ll give another update soon and will aim to restart payments over the next few days. 

I’m a pay as you go customer who’s just been swapped by SSE to OVO. I downloaded the OVO app but have not been able to register my account. It just keeps coming up with the words “ oops something has gone wrong “.

Not very helpful. I was trying to find out about my warm home discount payment which is due, and hasn’t been put on my key yet. I’ve had confirmation from government with a letter, but nothing yet from OVO. 

I can’t help with your account problem, but I can tell you that there has been an unavoidable delay in paying out WHD to some OVO customers. They had to pause for a few days because of a mistake in the VAT calculation, but they’re working hard to keep the delay as short as possible. Two days ago, I heard that almost 40% of affected accounts had already been dealt with, so it shouldn’t be long now.

Hey @Jackfrost3 

Sorry to to hear about the issues you’ve been having.

Firedog is right here about the Warm Home Discount, there has been a delay at the moment, you can find out more about that here:

Regarding the OVO app, is it the OVO Energy top-up app you’re trying to use or the my OVO app? The My OVO app won’t work with Pay as you Go, so it has to be the OVO Energy top-up app. 

If you’ve not already got it, you can download the OVO Energy Top-up app from the Apple App Store or Google Play, where you can top up quickly and easily at you’re own convenience. You can also make a top-up payment here.

I've been waiting since November too (16th i was told i would have it by) and still no sign, previously SSE, Traditional Pay G “Key” meter, all get told is there's a delay, with no further information