Is my Warm Home Discount delayed?

So I applied for the WHD weeks ago, the email I received confirmed I'm eligible for it and it'll be applied to my account by the 15/11/2023. Which it hasn't!? 

I'm seeing others posting on here who weren't due for it until December but have received theirs early. 

Has anyone else had the issue I'm having? 

Hey @Nighthawk99 

Glad to hear you’ve receive your Warm Home Discount payment already! It’ll be nice to know it’s there and you’re not still waiting for it.

Hopefully everyone else has as smooth a process as yourself.🙂

Hey @Rhirhi308 

Sorry to hear about this.

We don’t have access to accounts here at the Forum, so you’ll be best placed to have the Support Team look into this for you.

If you’ve had your letter from the government, it might be helpful to the Support Team if you’ve got that to hand.

For more on the Warm Home Discount, check out the following topic:

Have you had your payment now @Rhirhi308 

No I haven't. Been told I got one for last year that I applied for in Nov 2022, payment was given January 2023 so I've had one for this year, then told I will get it in January so idk what's happening. Never had these issues with SSE 

Hey @Rhirhi308,

Just to confirm you’ve been advised you’ll get the payment in January 2024? 

This is the advice taken from the website:

Once we're told by the Government to apply your discount, we'll aim to do this within 30 days unless an exception applies. An exception could be that we weren’t your registered supplier on 13 August 2023. If this happens, we'll tell the Government and ask they give the discount to the correct supplier.

For automatically matched eligible customers

The Department of Work and Pensions should tells us to apply the discount to these customers between October 2023 and December 2023. We'll aim to apply the discount for these customers by the end of December 2023 or within 6 weeks of being told to by the Government.

For customers that need to get in touch with the Government

We should be told what discounts to apply between October 2023 and the end of March 2024.  We'll apply discounts to accounts we're told about before March 2024 or within 6 weeks of being informed.

Yeah I've been told several different things. But according to them because my last discount through SSE wasn't applied until January 2023 I'll not be entitled to one this winter until 2024. But then I've had nothing in writing saying that. But I've had them calling and harassing me every day for the outstanding bill I have which ofc I was expecting my discount to cover. So I think they've applied for it for me and just not given it to me. I've never had these issues before. 

Hmm, winter is winter I’d have thought. 22/23 or 23/24.

Each is referred to as a Scheme Year by Ofgem

So SY13 (which is current) runs through to 2024 

I don't know what else to do, the warm home discount team said I need to deal with this through OVO as I live in Scotland and OVO are refusing to even give me any further info. I escalated a complaint about it and heard nothing back and feel like they're going to screw me out of my discount that they've clearly applied to the government for on my behalf because they confirmed I was eligible and getting it by the 15th of November.