Is Charge Anytime moving to a new app?

Hi Ben, thank you, as of now nobody has responded from OVO since the update last Friday.

What did they say about it on Friday? I don’t personally have access to the email thread. They’ll be back working today so hopefully you’ll hear back from them soon!

Sorry Ben - They asked to remove the two vehicles from the App. Then add each car again, but when the App renders over to the BMW system to log in (within the CA APP) use the log in details specific to the car, i.e. BMW iX1 for my partners and BMW iX2 for mine.

To do this you have to try to log out of the App after adding the first vehicle, which is not that easy and I'm not exactly sure how it is done but I somehow managed it. This does allow you to add both cars but the Device detail in the app does not look correct.

Over the weekend I attempted to charge my iX2, which is the second vehicle added to the App and the one that doesn’t look as if it has added correctly as you are unable to select the type of iX2, (which I understand has to be done otherwise it will not charge as a Smart charge). The result was that it did accept the charge although it said it was treating it as an Urgent Charge and not a smart Charge.

This morning I have looked at the Activity part of CA and you can select the different cars in the Charging History and it appears that it did run this as a Smart Charge.  Again I’m not 100% sure this is all correct but I will wait to see what the Specialist Team come back with.

FYI this has taken me about 7 hours to look at in total. I’m self employed and have lost a whole days work as a result = over £750😫

Hi ​@bex300662,

Thanks for letting us know, and my sincere apologies for how much of your time this has taken up. I really hope our Charge Anytime team can get to the bottom of this once and for all so that you can charge freely without spending any more time trying to resolve this.

We’re here to answer any more questions should you have any.

​@Ben_OVO - Hi Ben JTLYK I didn’t get a response back from either Abby or the Charge Anytime Team - although the charging did seem to work for both cars with the above work around. Today unfortunately somewhere and someone at OVO has flicked a switch and my app has reverted back to start up status again ie as if I had just loaded the app, so I have had to add the cars back on the app (using the known workaround as above). Hopefully both cars will re-connect again (there are currently just saying ‘Connecting ATM). I’ll let you know updates on this one soon. This is nearly two months since OVO raised this thread so feedback to OVO on this change has to be very poor with almost no decent support. 

​@bex300662 my apologies for the lack of communication you’ve received. I’m not sure what’s happened with Charge Anytime here, as they have to respond to all queries. 

Please do keep me updated on this - if there are any further issues I’ll get them reported up the chain internally.