Is Charge Anytime moving to a new app?

​@Abby_OVO The data seems ok for me. Very slight differences but not enough to worry about. I still have both apps on my phone, so at some point will delete the original CA app. I’m not sure when OVO are planning to phase it out anyway.

Hi Guys - Hope someone has an answer for this one. I received an email yesterday from OVO -Action required: your Charge Anytime account - which is basically saying re-connect our EV’s to the new OVO Charge App. (Not sure if this is specific to BMW’s). But must be done by 29th September 25 to retain the smart charge discounted rate. So downloaded the new App which is really buggy TBH and also requires a re-boot of the phone to fix the splash screen freeze. That done I have added the two BMW EV’s we have, noting that I have to use my BMW credentials as I have connected both cars VIN to my BMW account/app. Did a test charge on my vehicle and it seemed to be charging ok with smart charge, but there is no history of this charge (and no discount) shown in either the Charge Anytime App or the OVO Charge App. 
The other confusing part is in the devices section. Both cars show but I have read somewhere the cars should have their battery size and max charging speed noted. I can update one of the cars and this is added and updated in the devices section, but when I update the other car this just replaces the other one. I have also noted that the CA app now refers to these cards as unknown device #1 and #2. 
Any ideas?

 

Howdy ​@bex300662 !

It sounds to me as if things might still be migrating over - it can take up to 24 hours for all data to shift over to the new app once you set it up. You might want to check back later once the server hamsters are done unpacking things.

If you still don’t see it after that, give the team a call on 0330 175 9678 and they’ll dig deeper.

Quick update on this one. I spoke to Support today and this is a known bug where you may have two vehicles of the same make, in this case BMW. OVO are currently trying to fix this with BMW. The current work around is to add the vehicle you want to charge in OVO Charge, update and add the model specification, charge, and then delete and add the other vehicle you need to charge as above. Hopefully there will be a fix soon. 😆

Hi ​@bex300662, I hope you’re well.

Just to let you know I’ve added the EV badge to your Forum account so that other members can recognise you.

Thanks so much for this helpful update, much appreciated. As you say, hopefully this will be officially fixed soon so the workaround won’t be necessary - we’ll keep our eyes open!

Another update on this one. Since my last update on the 29th September OVO have not come back with any permanent fix and the work around does not work anymore, so we have been unable to charge our second vehicle for over 3 weeks. There has been no response out of OVO support for over a week and the lines through to support keep dropping 😣

Hey ​@bex300662 

I’m sorry to hear this is still ongoing.

I reached out to the Charge Anytime team who’ve said, ‘Looking at the screenshots, they have BMW connected which means they'll need to remove them and add them back on due to the BMW update’. I have reached out to you via private message for a few further details so that the team can double check if this is necessary and if anything else might be required instead. If you can respond to that PM, we’ll try and get this resolved for you.

Hi Abby

I have updated the email thread with a further update since speaking to your specialist last night.

Kind regards

Ian

Morning ​@bex300662, I hope you had a good weekend.

Please could you let us know what Charge Anytime have advised? I’m hoping they’ll be able to get this fixed for you soon 🤞.