Installation of charge anytime has prevented me using my home charger with my audi etron?

Thanks. I will try calling as I am completely stressed out over this and need some comfort that it can be fixed. 

I think I see the root cause here - too many things trying to control charging at once.

For Charge Anytime to work, it MUST be the only thing doing so. Do not connect anything else to anything else.

OK. So if I tried again what do I do differently?

I simply followed what the app asked me to do.

Hard to remember sequence now but I think it first asked for my OVO account. I assume you have to do that.

I think it then came up with a map showing where I live and asked me to confirm location of charger on the map. Is that a problem?

It then asked for my My Audi access details and permission to control charging. Is that the problem?

Pretty sure I just did as prompted. 

I think the Charge Anytime team are the ones best placed to get you set up again. Have a chat with them. :)

OP Blastoise186 gives very good advice. What have you got to loose by trying again? CA needs to recognise your Audi to identify your EV energy use and facilitate the lower rate. I would try again today then you still have time to 3 Pin charge before work Monday if it doesn’t work. You would also be able to call CA Monday to maybe do a walk through set up with them.

Hope you get it sorted as it’s a really good product. I’ve got the Ohme CP so all my schedules etc are controlled by that device and the Ohme app as I have an unrecognised MG4. I’m hoping the switch to my new Smart #1 on Monday is super smooth as it’s also unrecognised so I will continue to use the Ohme app. On advice here I never used or downloaded the CA app. The only issue in 18k miles in 9 months have been two failures to finish or start charging. The first has never been explained but when I spotted it Ohme magically fixed it? The second was blamed on my MG4 stopping the charge schedule even though it never had any control over charging? All very strange but hope you can get it sorted.

If you’re using the Charger with CA, you can just plug in any EV freely and it’ll just work - no need for any extra button pushing. This is why we often recommend connecting to the Charger rather than the EV whenever possible.

Hey @mjroe 

Have you been able to get connected to Charge Anytime yet?

Let us know how you got on, or if you’re still having any trouble getting connected.

Hi Abby

I have not tried again. 

Last time, it just didn’t work. Wouldn’t recognise that the audi was connected to the charger so I couldn’t schedule a charge or ask for an immediate charge, and the next day the CA app wouldn’t communicate with the audi at all - just got a spinning wheel of doom. Doing that also meant I couldn’t use my audi with my charger at all, as CA was blocking it, so I have deleted my account and forgot about it, whilst missing out on big savings.

Maybe I need to get a CA compatible charger fitted to replace the Easee One so CA can control charging through the charger and not the audi?

Having two EV Chargers installed at the same property is possible and permitted, so you wouldn’t have to get rid of the existing Charger - could be useful as a backup.

I think as long as only one of them is actively connected to an EV at a time and the other is just in sleep mode, it shouldn’t cause any electrical overloading issues.