Updated on 20/02/25 by Ben_OVO
Closure!
Thank you to those who took an interest in my issue. Charge Anytime have now been in touch over email and said
Hi Martin,
Our specialist team have gotten back to us and said that they have successfully deregistered you from Charge Anytime on our side.
Hopefully this sorts your issue and everything works out for you however if not or if you have any more questions please do not hesitate to reach out!
Thanks,
Holly
Zero Carbon Living Ops Support Expert
I have just successfully connected the Audi E-Tron to my Easee One home charger (without using CA) and it is working! So it would seem that whilst I deleted my CA account on my mobile, it was still preventing me charging until the specialist team intervened at their side. Worth knowing if anyone else has a similar issue.
It has only taken a few days in the end, whilst it seemed like a lifetime whilst I was in limbo, so thank you CA.
The biggest pity is that I just dare not try to set CA up again for fear of winding up in the same mess. That means I will be continuing to pay around 26p/Kwh and not the 7p/Kwh I was hoping to achieve through CA (approx figures). As I consume around 400Kwh/month, I will be missing out on a saving of around £75/m = £900 pa - exactly why I tried to set it up in the first place.
It would be good if CA offered a way of somebody setting it up for you to make sure no issues were arising and on hand to carry out any rectification steps there and then if it did go wrong again. I’m going to leave it well alone!
Our Charge Anytime team are always there to support via email: chargeanytime@ovo.com. The Charge Anytime FAQ’s page can be found here, and you can see all compatible chargers and EV’s here. You can also follow this link to fill out a survey to see if your current setup is compatible. Here’s some handy Forum topics as well:
