Installation of charge anytime has prevented me using my home charger with my audi etron?

Hi @mjroe ,

The best thing to do here is ping an email to chargeanytime@ovoenergy.com - they’ll help you get this fixed and back on the road.

With that said, you must NOT try to link CA to both the EV and Charger at the same time. If you do, you WILL experience issues.

thanks for response.

I have emailed so hopefully will get matters sorted.

With regard to linking the charger, when setting up CA, it came up with a map based upon my postcode and asked me to confirm the exact location of the charger, which I did just on the map. It didn’t ask for the type of charger or any further info on it, so that is the extent of any linking. I assume CA only kicks in if it recognises your car as being in the same location as your home charger?

You haven’t said which charge point you have as this is important. You have an Audi which is a “compatible car”. If you have a compatible charge point which was OHME or Indra smart charges ( not sure if others added) you are advised to use the charge point app to communicate with OVO Charge Anytime and schedule your charges that way using the CPs app which will communicate how much energy you have put into your car. Don’t ask me why but if you use the Charge Anytime app or the cars schedule charging can fail. I have an OHME CP and an MG4 ( not on the compatible list as MG don’t release their API so President Xi can spy on me). I schedule all charges via the Ohme app and have deleted MGiSmart app and never even downloaded OVO app. 
 

Don’t give up I do 22k a year and have never charged publicly. Next week I get a Smart #1 so I’ll wish you luck and hope my vehicle change is smooth next week. Fingers and toes crossed.

Thanks for commenting 

I have an Easee One charger which isn't on the list but understood that doesn't matter if the car is compatible but control has to be through the car.

We also have an mg5 but cannot use CA as neither the car nor the charger is compatible. 

Audi currently outside charging off a 3 pin plug. May take an age but at least the cost will be lower.

Feel very let down by CA at the moment, promising lower energy cost but so far creating chaos. 

Hi @mjroe,

Welcome to our EV community! It’s great to have you here and I have added a badge to show other users you have an EV 🚗

I’m sorry to hear you are having difficulties with Charge Anytime so far. We have a full FAQ page which may answer some of your questions. If you have any account specific questions you can email the dedicated team at chargeanytime@ovoenergy.com.

We have a brilliant community of members and volunteers so we encourage you to share your experiences with owning an EV with us and everyone supports each other. 

Thanks Chris

Adding a badge is lovely but what I really need is for somebody at the other end of the cahrgeanytime@ovoenergy.com email address to respond to my issue and sort it out. An acknowledgement that I have emailed would be a start.

It is hugely disappointing that CA didn’t work for me but the bigger issue is that I can now no longer use my home charger with my Audi after giving the app permissions to control the car. This is a major problem and every day that passes without any response or action is causing me huge stress.

I doubt that this is the case, but if you’re really sending messages to that email address, it’s not surprising that nobody answers 🤷🏼

typo! 😄

correct address used otherwise - had an auto reply directing me to standard on line help but need an actual person to get involved

It’s an easy mistake to make @mjroe but it’s good that @Firedog pointed it out that helps us know the right email address was used 😅

I spoke with the team just now and they advised the aim to respond to emails within 2-5 working days. They have said if you want a quicker response then you can call them on 0330 175 9678 option 2 is for existing customers! 

I hope this helps.