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Rank 2
JamesB
Rank 2
June 19, 2024

Installation of a CT 200/5 smart meter for a residence

  • June 19, 2024
  • 18 replies
  • 288 views

We have built a new house and when it started out SES were our supplier. They specified 3 phase power at 200amp per phase requiring a CT 5 meter. Since the 26th March I have been unsuccessful in having one installed because a DO142 Flow form has not been submitted to the contractor who install this type of meter. Even the Advanved Resolution Specialists have been unable to get one issued or get any feed back from the Metering Team who supply the Flow instructions. Has anyone else encountered this problem and found a solution? My email to the Ops Director has gone unanswered. 

18 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2024

WOAH! Slow down there a bit James!

You just leaked your MPAN on a public Forum (don’t do that!) and by extension the entire internet. By extension, you’ve just revealed exactly where you live - and that can result in identity theft.

Please edit your post ASAP to remove it if you’re able to. Otherwise, I’ll grab a Forum Mod to help fix this.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    July 3, 2024

    Hey @JamesB,

     

    As Blastoise has said, we advise not to post any personal details on the forum, including other peoples personal details. So I have updated the comment to be in line with our community guidelines.

     

     

    Is there anyone out there who can update Ecoes today to assign MPAN to OVO please?

    The request was submitted by *Edited by Mod* on Friday 26th and nothing has been achieved since then. Only when this is done can the Flows with the correct MPAN number be re-issued to SMS to arrange the installation of the correct meter. This has limped on since 26th March  and we were due to move in April. 

     

    It's been submitted by us to the industry, there's nothing more we can do right now. If you have any further issues, It might be worth emailing your complaint resolver.

     

    The complaint resolver is also checking in with @Abby_OVO  regularly, so we can re-assure you, your account is being worked on. We’ll let you know if we (the forum team) get any further updates. 

     

    I hope this helps.

    Renewable Energy? Big Fan.
      J
      Rank 2
      JamesBAuthor
      Rank 2
      July 10, 2024

      Is it usual for a new MPAN number to take so long to be assigned to OVO? The application was made on 26th June.  The Advanced Resolution Specialist assigned to my case does not reply to emails or offer updates so I’m completely in the dark about the timeline. 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      July 10, 2024

      Is it usual for a new MPAN number to take so long to be assigned to OVO? The application was made on 26th June.  The Advanced Resolution Specialist assigned to my case does not reply to emails or offer updates so I’m completely in the dark about the timeline. 

      It involves the DNO so depends how busy they are. My last update for export took about 6 weeks. 
      Best keep on top of things though. 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      July 10, 2024

      Hi @JamesB,

       

      I’m sorry to hear this.

       

      How long has it been since your last update from your complaint handler? 

      J
      Rank 2
      JamesBAuthor
      Rank 2
      July 18, 2024

      Hi everyone, my Advanced Complaints Handler requested Ecoes be updated to show OVO as the energy supplier to a new MPAN number on 28th June. As yet it has not been progressed and I understand from SSEN that it is a straightforward process and should take no more than 24 hours. 
      Is it the Metering Team who are sitting on the request and can someone make this happen? 
       

       

      J
      Rank 2
      JamesBAuthor
      Rank 2
      July 24, 2024

      It is five days later and Ecoes has still not been updated or the Account Handler updated. Is there anyone with the competence and willingness to get this done? Please help!

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      July 26, 2024

      Hey @JamesB,

       

      I’m sorry to hear that you’re not any further forward. I’ve asked Forum_Support to reach out to give some further advice on this. Please keep a lookout for this in your private messages. 

      Renewable energy jokes never get old.
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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd