Important news for Indra charger owners - it’s time to set up your new Indra app

Hi thanks for the message . It is an Indra charger , in fact it's a new one installed earlier this month to replace a faulty one. I think the timing of this, changing the app, and also having a faulty car all at the very same time has somewhat made it difficult to understand what might be causing issues. 

Indra app is all working fine. 

Since posting this message OVO got back via email and said the below  regarding the charge anytime app Vs the OVO app, so I assume it's all right and only the charge anytime app now shows the usage…

Thanks 

you'll be using the Charge Anytime app now, where you'll see the charging data and savings.    As long as you can see those then were all good.    You'll not be using the Ovo online account now. only Charge Anytime app.

Hey ​@nmt79,

Have you managed to check your usage on the Charge Anytime app? I awarded you an EV badge for your profile so we know that you’re an EV owner 🎉

Hi ​@Chris_OVO Thanks - yes Charge Anytime app is working fine , thanks. I understand the normal Ovo App (under ‘EV Charger’) and the Ovo website (under ‘Your EV’) no longer functions, hence the error messages i reported. 

I would recommend anyone reading this to NOT set up their Indra app and leave it on the web app. The Indra integration with the Charge Anytime App DOES NOT work and Ovo / Indra do not have a solution to this at present. Don’t make the same mistake many of us have made.

Hopefully there is a lesson learnt here to actually test things properly before they are rolled out to customers. 

So I’ve updated, everything says it was successful, plugged in last night, and nothing. No charge. Waiting for replies from Indra and OVO support although if it had worked properly in the first place. 

I unplugged and replugged the charger into the car, it started charging, but has stopped again after adding only 3.8KW. and the lights are flashing green which doesnt seem to feature on Indra’s troubleshooting list

Reading the intro on this page, what does “Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge.” mean???

I have followed all of the actions on the email requesting that we move to the new Indra and Ovo Charge Anytime Apps, but unfortunately it does not appear to work.

With the car unplugged the Charge Anytime app told me that the car is unplugged as expected.

I plugged my car in, the new Indra app reported it was connected, but the charge Anytime app reports there is a connection issue and your car is not connected.

So I am doubtful it will charge up overnight.

The lights on the charger were initially flashing Green (i.e waiting for charge)

Given the number of issues I now see on the forum why are Ovo forcing this out onto everyone?  The emails recommending it should be stopped until the application and supporting platform is fixed.

If you’ve not spoken to the team about that issue, please contact them on 0330 175 9678 or chargeanytime@ovo.com - it’s probably an issue specific to you.

Hey ​@Wharfrat,

A flashing green light indicates that the charger is connected to the EV but not actively charging - “The green light indicates the charger is ready and connected, but the charging hasn't started because a charging session hasn't been initiated”. It could also be a function called “ Fixed Calibration Load” but that’s normally only seen during installation. 

This means that you need to wait at least 15 minutes between charging sessions to allow the schedules to reset and load the next schedule. 

Hey ​@darren.guscott,

I’ve merged your question into this thread as it’s similar to the discussions our members are having here. 

There are troubleshooting steps on the main thread itself if you haven’t seen them already. If you’re still having issues our Charge Anytime team are available to troubleshoot with you over the phone on 0330 175 9678 (option 2 existing customers). 

To clarify the point about "OVO forcing this out," the app is owned by Indra. OVO is simply assisting with the migration of customers to the new platform. While such migrations can experience initial difficulties and unforeseen issues, the teams are dedicated to resolving any problems quickly to minimize disruption. We apologise for any frustration this transition period may be causing.

Hi Moderators - please move this post if not relevant to this thread.

I have noticed that since all this change with the Indra/Charge Anytime apps that my charging from solar is being recorded differently. It is showing that I’m actually drawing some power from the grid when I thought I’ve been purely charging from solar. I don’t understand why this is the case, or perhaps it always has been the case but it wasn’t shown separately on the data.

Does this mean I will be paying the normal unit rate for anything I use from the grid, like when I use the ‘boost’ feature. I’ve thought the point of solar charging is to use what is being generated surplus to household requirements and not draw from the grid at all.

I’m finding it quite difficult to reconcile the data from both the apps - I’m hoping it’s just a matter of getting used to the change. Is anyone else not understanding it, or is understanding it and can help me?

Thanks!

Hi ​@Jasmin10 ,

I’ve had a chat with the team - they’ve acknowledged this one but need a bit of time to crunch the answer.

Hang in there for a bit and we’ll let you know what they say when they’ve had some time to dig the data.