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Important news for Indra charger owners - it’s time to set up your new Indra app

Forum|Forum|1 year ago
April 9, 2025
107 replies
4074 views

Updated on 29/04/25 by Bradley_OVO: We've new added troubleshooting steps below to help you if you're having trouble getting set up

If you own an Indra charger, you can now update your EV charger apps. This is because from 8 May 2025, the access to the current Indra web app will be gradually phased out.

The new Indra mobile app will work seamlessly with Charge Anytime, allowing you to keep all the great features. Like your discounted smart charging rate, and being able to lock your Indra Smart Pro charger.

Please follow the steps below so you can successfully migrate your Indra app.

Already set up on the new Indra mobile app?

If you've already set up an Indra account on the new Indra mobile app, follow Step 2 below to pair your charger with Charge Anytime.

Step-by-step guide

1. Set up your charger on the Indra mobile app (you’ll need to be near to your charger)

Download the Indra app on the App Store or Google Play, then create an account
Create a new account (you’ll need to do this even if you had an account on the legacy Indra web app powered by Kaluza)
Set up your vehicle
Add your charger - on the ‘Schedule’ screen, select ‘No schedule’
Choose OVO as your supplier
Update your charger if prompted, then click finish

2. Pair your charger with Charge Anytime

Download the Charge Anytime app (if you don’t already have it) on the App Store or Google Play
Follow the instructions in the Charge Anytime app to log in with your OVO account, add your Indra charger, and link your Indra account

Once you've completed these steps, you can use the Charge Anytime app to schedule your charging sessions, and the new Indra app for all other charger management tasks.

It’s a good idea to download your charging history from the current Indra web app, if you need it. You might not be able to access this after 8 May.

Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge.

Find all our troubleshooting tips below:

If experiencing an issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your other vehicle, set your “ready by” time, and the app will take care of the rest.

If experiencing an issue when charging a single vehicle:

If, after 20 minutes, your EV doesn’t charge when it’s plugged in, we’ll assume the EV is fully charged and remove schedules from the charger.

If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

Check for any settings in the EV that could restrict charging.
Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

Still experiencing issues migrating to the new app or charging in the new app? Try these troubleshooting steps:

Make sure that your charger is now linked and showing within the Indra mobile app - you can download the app from Google Play / App Store
Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
Unplug for 15 minutes to let our smart charging optimiser reset.
Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
Plug in, set a new ready by time and let the Charge Anytime app do the rest.

Experiencing issues with Charge Anytime if you’ve got a Tesla:

If your vehicle isn’t charging to full

To support local electricity networks, we would previously adjust the amount of energy used when charging EVs at certain times of the day depending on demand.

Instead, we now pause your charging at these times, before resuming it again later.

Some vehicle brands, like Tesla, interpret the pause as the charging session being finished and fall into sleep mode. Our attempts to restart charging are then rejected.

Putting your Tesla in Sentry Mode stops it from falling asleep and allows Charge Anytime to continue pausing and resuming charging as intended.

We’re here if you need us

If you’re having issues setting up the new Indra app, you can call Indra on 01684 770 631 or email support@indra.co.uk.

If you’re having issues connecting to the Charge Anytime app, you can email us on chargeanytime@ovo.com or call 0330 175 9678 and select option 2 (Monday to Friday, 9am to 5pm).

Show previous replies

B

bdawg

Newcomer

Thanks Ben, but that does not seem to be the problem in my case.

I am pleased to report that my car did get charged yesterday evening and overnight (on the 4th night).

The ovo charge anytime app did seem to be getting data 40-50mins behind real time last night, so assume that’s part of the issue on the Indra side at the mo.

Ben_OVOAuthor

Community Manager

@remay_uk, @bdawg just to let you know I’ve added EV badges to your Forum accounts so that other Forum members with EV’s can recognise you.

I’m really sorry to hear that these issues are still continuing, I can’t tell exactly as I don’t work for Indra, but it sounds as if they are having issues their side which are affecting a number of people. I can only suggest contacting both Indra and our Charge Anytime teams to get advice from both sides about what to do here.

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Ben_OVOAuthor

Community Manager

Just to let everyone know we’ve had the following update from our Charge Anytime team:

Thanks again for your feedback and sorry your experience of the mobile apps hasn’t been good so far. Our team are working to make sure that we’re making the right improvements for our customers in future.

Once you’ve moved over to the Indra and Charge Anytime mobile apps, you’re no longer able to use the legacy Indra web app. All customers will also start losing access to the web app from 8 May, and will need to use the mobile apps going forward.

Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge. So once you’ve charged one vehicle, unplug it and wait around an hour to allow the optimiser to reset. After that, you can plug in your next vehicle, set your desired “ready by” time, and the app will take care of the rest.

I hope this helps

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Ben_OVOAuthor

Community Manager

Thanks @bdawg for letting us know.

Just to let everyone know we’ve had the following update from our Charge Anytime team:

Thanks again for your feedback and sorry your experience of the mobile apps hasn’t been good so far. Our team are working to make sure that we’re making the right improvements for our customers in future.

Once you’ve moved over to the Indra and Charge Anytime mobile apps, you’re no longer able to use the legacy Indra web app. All customers will also start losing access to the web app from 8 May, and will need to use the mobile apps going forward.

Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge. So once you’ve charged one vehicle, unplug it and wait around an hour to allow the optimiser to reset. After that, you can plug in your next vehicle, set your desired “ready by” time, and the app will take care of the rest.

I hope this helps

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S

Sarah182

Newcomer

Update - I seem to have it working now (until it’s had a few nights of charging I can’t be totally sure).

Apologies if this is too much detail, but thought writing every step out might be helpful for others:

When I selected “I don’t have an EV yet” it did allow me to continue the setup process. I was initially reluctant to choose that option in case it suddenly meant my car was “unknown” and it would refuse to charge it.
However, when it got through the setup process the “Charging at a glance” home page was blank, closing and reopening the app then took me back to the start of the setup process.

So I called Indra (they answered pretty quickly and the lady I spoke to was very helpful), and went through the process again. I started by clearing the app’s storage and cache, and when I signed in again it had retained all the previous info and logged in correctly and didn’t make me go through the setup process. It even had the car details that it had supposedly refused to submit every time before that.

I was then able to connect the Ovo Charge Anytime app to my Indra account (before setting up the Indra mobile app the Charge Anytime app didn’t recognise the web app profile as a valid Indra account to connect to).

After clicking through some tutorial messages the Ovo app showed a message saying “Connecting to your Indra - please wait a few minutes while we finish connecting your Indra to Charge Anytime” for 10-15 minutes. Once that message dismissed itself the app seems to be setup correctly. Worth noting that the Indra app showed the charger as being offline during those 10-15 mins (even though the white light is illuminated on the charger), presumably this is because Ovo was downloading logs or something from the charger.

This helped me trudge through the fun of setting up the new Indra App. Thank you!

stead

Rank 5

Is it possible to add to the faq to wait between swapping vehicles and add to pre heat the car you need to use boost/urgent charge if it's already finished charging otherwise it won't deliver any power to the car.

This week seems to be working a lot more smoothly and haven't had a no charge experience 👍

M

MikeyB

Rank 4

Good calls @stead .

I'd also like to see an ability to stop an Urgent Charge. I accidentally pressed the button, and discovered that once pressed it disappears so can't be - um - unpressed!

To cancel, I had to physically disconnect the car from the charger.

Surely this should be easier.

Chris_OVO

Community Manager

Hey @stead and @MikeyB,

I forwarded on your suggestions to the Charge Anytime team and they’ve shared some guides that might be helpful.

“Now that your charger operates with the Charge Anytime app, some of the features will be different. For example, the scheduling optimiser (which is still powered by Kaluza) needs to reset between charging sessions. Otherwise a new schedule won't be loaded and your vehicle won't charge.

If experiencing this issue when charging multiple vehicles:

Once you’ve charged one vehicle, unplug it and wait for 15 minutes to allow the optimiser to reset. After that, you can plug in your next vehicle, set your desired “ready by” time, and the app will take care of the rest.

If experiencing this issue when charging a single vehicle:
If your EV doesn’t accept charge when it’s offered by the charger, for a period of 20 minutes, we’ll assume the EV is fully charged and remove schedules from the charger.
If the app initially shows schedules when the EV is plugged in but then stops displaying them after the EV stops charging, please:

Check for any settings in the EV that could restrict charging.
Unplug the EV for 15 minutes, then plug it in again to reset the charging schedules.

Additionally, here are some additional troubleshooting steps I need you to run through:

Make sure that your charger is now linked and showing within the Indra standalone app - you can download the app from Google Play / App Store
Make sure your charger is online. If the LED status is solid white, the charger is online and connected to the charging platform (the Indra app will also confirm this). If it’s offline, the charger will be flashing purple (the Indra app should also confirm when the charger is offline). When the charger is offline, smart charging/charging via schedule won’t work. We recommend turning your charger off for 30 mins for a full reset. If this doesn't work, you'll need to contact Indra support.
Make sure there are no schedules set in your vehicle, your vehicle app or the Indra app.
Unplug for 15 minutes to let our smart charging optimiser reset.
Make sure your charger is unlocked - the settings section of the Indra app gives you the option to lock or unlock your charger.
Make sure the vehicle is in a state ready to accept charge before plugging in - you can ‘wake up’ an EV by unlocking, opening and closing a door, then locking again prior to plug in.
Plug in, set a new ready by time and let the Charge Anytime app do the rest.”

If the above suggestions don't resolve your issues, please contact the Charge Anytime team for further assistance. Their contact information is below

Charge Anytime - 0330 175 9678 (option 2 for existing customers) or chargeanytime@ovo.com.

Hopefully this helps!

Renewable energy jokes never get old.

N

nmt79

Newcomer

Hi can I check , once downloaded the Charge Anytime app (which looks to be working ok), does this make th 'Your EV' section of the OVO app and the EV section of the website unusable ? When I go into these I see messages . Just want to make sure this is as expected ?

Thanks

Honeywell AS302P Smart Meter | WNC UBC-TN6 Comms Hub | Mini Cooper SE EV | Indra Smart PRO EV Charger | Samsung Air Source Heat Pump

Taj

Rank 10

Hello @nmt79, has it resolved? No the EV section of the web site will continue to work and, at this moment, is working fine for me, though I will admit I’ve seen that message before.

Can you give us more information, I assume it’s a Indra charger given the thread so the status of the Indra app would be a help.

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Important news for Indra charger owners - it’s time to set up your new Indra app