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jamesb27
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July 1, 2023
Solved

IHD fault question

  • July 1, 2023
  • 32 replies
  • 402 views

Hoping someone can help with this smart meter problem.

The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.

I have tried some suggestions about resetting,but nothing has worked.😒

    Best answer by Emmanuelle_OVO

    Updated on 04/09/24 by Shads_OVO

    Hey @jamesb27,

     

    As long as your smart meters are communicating fine with OVO you’ll be billed accurately.

     

    You can see your usage via the Online Account for the time being. 

     

    With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team. 

    32 replies

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    July 1, 2023

    Hi @jamesb27 how far from your actual meter is the IHD (in home display)? Moving it closer might help. 
    Sometimes they do drop their connection but often reconnect themselves 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    J
    Rank 5
    jamesb27Author
    Rank 5
    July 1, 2023

    well it was about 2 feet from the gas meter & about 10 feet from the electric meter in the bedroom but was working fine,then stopped.

    I moved the little meter right next to the electric meter,the gas meter still working fine but the electric meter still not showing.

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    July 1, 2023

    well it was about 2 feet from the gas meter & about 10 feet from the electric meter in the bedroom but was working fine,then stopped.

    I moved the little meter right next to the electric meter,the gas meter still working fine but the electric meter still not showing.

    The way the smart meters work is that it’s the electric meter that collects and sends the information. The gas meter links to the electric meter so you need to have the IHD close to the electric meter if you can. 
    It won’t immediately reconnect but if you can, leave it close. Switch the power off the IHD for a few minutes then switch it back on. 
    Here’s a guide 

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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    jamesb27Author
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    July 1, 2023

    The IHD has been sat right next to the electric meter all night but still only showing gas reading

     

    J
    Rank 5
    jamesb27Author
    Rank 5
    July 2, 2023

    Maybe i need to talk to OVO support team if they ever answer people.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 2, 2023

    The best way to talk to them is Live Chat via https://help.ovoenergy.com and it’s recommended to avoid Mondays to dodge the mass rush from things that happen over the weekend.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
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    jamesb27Author
    Rank 5
    July 2, 2023

    Okay cheers for that.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 2, 2023

    No worries. Could you also give https://smart-meter-help.ovoenergy.com a try? It’s kinda still in testing, but when that tool works it sends everything straight to the right team without you otherwise having to lift a finger.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
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    jamesb27Author
    Rank 5
    July 2, 2023

    Okay cheers

     

    J
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    jamesb27Author
    Rank 5
    July 2, 2023

    Sent all the details to the help centre guys with photos,they will get back to me in 45 DAYS😞

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