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Blastoise186
Blastoise186Best Answer
Super User
Jan 20, 2025 4:22 PM UTC

Updated on 10/12/25 by Abby_OVO

 

Hi ​@geogeo ,

Control of the Meter would pass to the new Supplier, so they’d be responsible for dealing with any faults. If you leave OVO, then OVO can no longer assist you with anything other than things related to closing your account down.

 

Hope this helps!

 

Hey ​@geogeo 

 

Sorry to hear about the issue you’re having but I’m glad to see a couple of our volunteers have already stopped by to advise on this. They’re both correct, and only the current supplier is responsible for the meter, so if you’ve switched away, then your new supplier is responsible.

 

 

As BPLightlog also mentioned, the meters can take time to settle back down during a switch, what is the issue you’re experiencing exactly? 

 

There’s a handy article here about switching away which may be helpful.

 

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3 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
Jan 20, 2025 4:22 PM UTC

Updated on 10/12/25 by Abby_OVO

 

Hi ​@geogeo ,

Control of the Meter would pass to the new Supplier, so they’d be responsible for dealing with any faults. If you leave OVO, then OVO can no longer assist you with anything other than things related to closing your account down.

 

Hope this helps!

 

Hey ​@geogeo 

 

Sorry to hear about the issue you’re having but I’m glad to see a couple of our volunteers have already stopped by to advise on this. They’re both correct, and only the current supplier is responsible for the meter, so if you’ve switched away, then your new supplier is responsible.

 

 

As BPLightlog also mentioned, the meters can take time to settle back down during a switch, what is the issue you’re experiencing exactly? 

 

There’s a handy article here about switching away which may be helpful.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    Jan 20, 2025 4:30 PM UTC

    When switching providers, the smart meter will take a little time (could be a few weeks) to connect correctly to the new supplier. 
    In this situation, it is not malfunctioning but simply re-synching to the network with your new account details. 
    As Blastoise explained, any switch of provider moves the meter to the new supplier’s responsibility. 

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      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      Jan 21, 2025 10:10 AM UTC

      Hey ​@geogeo 

       

      Sorry to hear about the issue you’re having but I’m glad to see a couple of our volunteers have already stopped by to advise on this. They’re both correct, and only the current supplier is responsible for the meter, so if you’ve switched away, then your new supplier is responsible.

       

       

      As BPLightlog also mentioned, the meters can take time to settle back down during a switch, what is the issue you’re experiencing exactly? 

       

      There’s a handy article here about switching away which may be helpful.

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