I've just moved in, called up to set up an account but didn't receive a welcome email and can't log in into my online account?

Hi @ColinG

Welcome to the customer forum, i am just a customer like you.

Unfortunately no one on the forum, including the ovo moderators like @Emmanuelle_OVO can access customer accounts.

If you want to cancel, then give OVO a call

0330-303-5063

You have 14 days from your contract start date to cancel.

Have you tried calling OVO first and asking them for an update on your switch, double check your details and resend any emails? Worth a try. 

Hello, I tried to open an account with OVO Energy last week (7 days ago) , and it told me to wait for an email within the next week, I haven’t received any email yet….

I entered my details, set a monthly price of £85 per month and entered bank details,  I then went onto a screen where I told me I would receive an email asking me for a meter reading and they will get back to me with a bill, I want this over and done with ASAP 

thanks

This question is better suited to the Support Team. Please ask them via https://ovoenergy.com/help 

Hey @ALANRODGER12,

Probably also worth a check in your junk inbox. The Support Team will be able to let you know if there has been any issue with the switch.

Hi there,

I’ve moved into a new flat that was already supplied by OVO, and I set up an account with them online a few days ago. However, I’ve not received any confirmation e-mails or details whatsoever -- I don’t even have an account number. I gave OVO a call about this but the whole thing was consuming, apparently there was some sort of error when setting up the account, it was escalated to the home team and it’s apparently going to take 10-14 days to fix the issue!

Can anyone help with this, please? I just want confirmation that I’m actually signed up and ready to go with OVO, and it’s becoming a little worrying. I don’t know why it would take that length of time to get an account set up. Thank you.

-Alys

Hi @AlysJ , you don’t say exactly how you signed up but in effect you need to ‘switch’

see a tutorial here 

You can also follow up via the web chat via https://ovoenergy.com/help to chase this up

This forum can’t access account info so you will need to get back in touch 

Hi @AlysJ,

I’m sorry to hear this. I can see our forum volunteer has already given some great advice here. 

Did you manage to get this sorted in the end?

Good morning, and (almost) Happy 2025,

I moved into a flat in mid-November that was supplied by OVO with the previous tenants. There was a  ‘welcome to your new home’ letter waiting for me, which I followed to sign up.

I was expecting an email with my pack and account but nothing came, and got a reminder letter the following week. No problem, I used the link to the switch quote web form as requested. Chose my plan, filled in details and got the /success page telling me I’d get my Welcome email with account details and pack soon.

This was in late Nov, and retried a week or 2 later in early-mid Dec. I’ve still not had any communication from OVO with account details, and without these I’m not able to sign up for onlione accounts, submit my my starting or current readings, check if DD details are set up and correct (no payments taken so assuming it hasn’t been set up at this point).

Would appreciate any help, as without even being able to submit meter reads, I can’t even provide energy use since I’ve moved in for accurate billing and am on the hook for energy used to date in the property since no DD payments have come out.

Not sure if you’ve seen the guide 

and hopefully you have some records of your meter reads as well.

Apart from that, it may be worth trying to contact customer support towards the end of the week. 

I’d recommend contacting the support team ​@ibar884 & checking your junk email inbox incase the welcome letter has gone there. You should have received your welcome letter by now.
 

Keep us posted with how you get on.