Skip to main content
Rank 1
April 6, 2022
Solved

I'm on a fixed plan - Will the price cap increase affect my direct debit amount?

  • April 6, 2022
  • 55 replies
  • 1607 views

I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.

Hi Andrew,

Thanks for getting in touch with us. 

You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.

Due to the 54% increase this would be why your DD price has increased to £146.

 

Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same?

 

I'm not understanding this explanation at all.

Best answer by Jess_OVO

Updated on 22/11/24 by Abby_OVO

 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. Find out how it works – and how it affects your prices with our price cap guide.

 

You can also see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

I’m so sorry for the confusion there, @Divert2.

 

Whilst there has been a recent price change on our Simpler Energy plan, this won’t affect our members currently on a fixed plan. As you mention your unit rates and standing charges on this plan are guaranteed for the length of this contract. I’m really sorry for the agent error in advising otherwise. 

 

Whilst the price you pay per unit doesn’t changed on a fixed plan, we’ll still review your monthly payment amount based on any changes to your projected usage figures. This means that if when we review your Direct Debit amount you’ve been using more energy than we’d expected you to, we’ll suggest that you increase the payment amount to ensure that energy costs are being covered. If you’ve recently joined OVO it may be that your actual usage figures are higher than we expected when you first joined. There’s more details on our Direct Debit review process over here:
 

 

Let us know if this helps explain things. 

55 replies

Newcomer
September 8, 2022

Following the announcement by the PM today, the price guarantee limit of £2,500 will apply through to late 2024 when a general election must be held by.

This still represents an increase of circa 30% on the April 2022 price cap.  While this is an improvement of the Oct 2022 price cap announcement by OFGEM it will still represents a huge challenge for many households this winter.  we’ve been shielded from the full extent of these rising prices by a very fine and warm summer when we use little fuel for heating, but prices this winter will be approximately double those of last winter. Details on the exact increase to apply to bills will have to be worked out quickly as the new price cap, although now superseded, was due to commence from 1 October 2022.

There was no mention of customers who had signed up to fixed price deals that will now face higher contracted payments than the guarantee.  Perhaps the guarantee will apply to them too - who knows as the detail was missing.  Martin Lewis is already campaigning on the issue.

Recent demands for customers to pay higher direct debits will probably need to be scaled back as the new prices under the “Price Guarantee” will be lower than under the Oct 2022 price cap.

Eon and EDF customer. Don't think smart meters are worth the expense.
Rank 2
September 8, 2022

@Blastoise186 Like you my current 2 year fixed tariff would have been substantially lower than the October Ofgem cap and will be lower than the Liz Truss cap though I have marginally over paid since April for that privilege!  Since we will ALL be paying into the foreseeable future (i.e. 10-15 years) for what is being made available now, I think I would welcome the reduction as a down payment.

Blastoise186
Super User
Super User
September 8, 2022

True. When I think about it, since I’m planning to start scuba diving soon, a bit of extra spare cash would be nice.

I think even fixed rate tariff rates can be dropped under certain circumstances. VAT seems like a pretty obvious one!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
juliamc
Rank 20
Rank 20
September 8, 2022

Scuba diving will make a nice change from all this plate spinning!

Newcomer
September 8, 2022

Hi, I have signed up for a 2 year fixed tariff commencing on 11/9. Should I cancel or will OVO have alternative rates on their site prior to Sunday, as it is fairly short notice?

Blastoise186
Super User
Super User
September 8, 2022

Hi, I have signed up for a 2 year fixed tariff commencing on 11/9. Should I cancel or will OVO have alternative rates on their site prior to Sunday, as it is fairly short notice?

Hey @Curious James ,

I’d wait for now because OVO is likely to post an update soon. In the meantime, it’s probably best to keep that fixed deal.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Blastoise186
Super User
Super User
September 8, 2022

Scuba diving will make a nice change from all this plate spinning!

Yes! Especially for someone with Autism like myself. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
September 8, 2022

Hi, I have signed up for a 2 year fixed tariff commencing on 11/9. Should I cancel or will OVO have alternative rates on their site prior to Sunday, as it is fairly short notice?

Hey @Curious James ,

I’d wait for now because OVO is likely to post an update soon. In the meantime, it’s probably best to keep that fixed deal.

Thank you Blastoise186👍

Blastoise186
Super User
Super User
September 8, 2022

OVO has already reacted positively: https://www.ovoenergy.com/

That’s definitely proof they’re working on it! We’ll find out the information as soon as it gets released publicly and might even do our own forum guides.

I’ve done loads of them however, so I think I’ll let someone else grab a chance at this one. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
September 8, 2022

Martin Lewis says the relevant government minister told him those on fixed deals can switch to the Price Guarantee rates (but probably only from 1 October) without paying an exit charge. He then goes on to say an alternative might be 30% off the fixed price tariff - the same sort of percentage off that those on variable tariffs will get.

I'm afraid I don't have the ear of a government minister at the moment, (though I've met a few in my time or is that in my dreams) so I'll defer to Lord Lewis of MSE on this one. But no benefit in making a knee jerk reaction on this one.

Eon and EDF customer. Don't think smart meters are worth the expense.