I can't submit meter readings as online account says I already have smart meters?

No-one on these forums has access to customer accounts, so we can’t give specific account-related advice. However, if you gave a few more details of the problem, we should be able to suggest who to contact and what to say when you do.

You say “I now appear to be linked to two accounts.” How do you see this? If you have emails or letters from OVO relating to different accounts, please post pictures of them here. 

You say “I have checked the meters.” This would suggest that there is more than one meter involved. Does this mean you live in a building where there are meters other than your own? Each meter has a unique serial number, which should be reproduced on any money-related communication (e.g. statements or bills) from OVO. It would help if we had a clear photo of your meter and anything else around it - cables, other meters and boxes etc. We should be able to see the serial number on the meter itself, and to see whether it’s a smart meter or not.

The more information you give, the more likely it is that we can see what has happened. Just be sure, though, to obscure any personal information you don’t want to share from any pictures you post.

Last, I’d point out that every OVO account is linked uniquely to a single email address. If you use a different address to contact them, your message will end up in a vast bitbucket of untraceable messages. Check your profile page to see the address, email address and phone number associated with your account, and be sure only to use these when you contact OVO. 

Hey @Vic1,

Sorry for the issues you’re having, 

Answering the above questions will help us advise you. Are you able to upload photos of your meters if possible?