I can't submit meter readings as online account says I already have smart meters?

If you have solid evidence that OVO are making Direct debits that are excessive because of this readings issue, you would be able to invoke the Direct Debit guarantee.  Contact your bank and demand the direct debit be reversed.  This is done instantly.

It would also prompt OVO into sorting this matter quicker.

Hi,

Tried to give a meter read on Friday and my account is now saying

 Your smart meter is sending them to us automatically. Nice one! 

We don’t have a smart meter.

Any idea why this is all of a sudden happening? We have given meter reads before. 

Hi @crh1979 ,

Could you post some photos of your meters please? We’ll try to help you figure this out.

I see. You do have Smart Meters. The ones you have are SMETS1 Landis+Gyr E470 for electric and Landis+Gyr G470 for gas. Both of them were originally installed by British Gas.

If they’re working properly you do NOT need to send meter readings yourself. Check the Meter Reading history to see when the last Smart reading was - that’ll confirm whether they’re working.

Here are the pages to check

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/gas

Here is my gas page for example. Ideally you will see a reading every day with the word smart next to it, which tells you OVO is getting a smart meter reading every day. Let us know if the readings are a different frequency. 

What you may not have is one of the little in home displays, IHD, that link to your smart meters and normally sits on a work surface in your home somewhere. You don't need one of those for your smart meters to work. 

Thanks guys. 
We have always given manual reads to SSE and then to OVO when we switched over so assumed we didn’t have smart meter. 
Looking at meter read history, everything says smart next to it so all seems good. 

We have the old British Gas monitor in a drawer. Will it work if we plug it in?

No worries!

It seems your meters have re-activated at some stage after switching away from British Gas. You’re welcome to try using that old energy monitor again if you want. Alternatively, I can recommend some other options for you.

I’ll give it a try. 
 

Thanks again. 

Hi,
I have had issues with my account for just under a year. I keep receiving notifications saying I have moved out when I haven’t and I now appear to be linked to two accounts. Now I am unable to submit meter readings as my account says I have a smart meter. I definitely do not have a smart meter. I have checked the meters.
I am not receiving any response to my complaint emails now and I urgently need a response and resolution. Has anyone else had this problem or have any other avenue for submitting a complaint?