I can't submit meter readings as online account says I already have smart meters?

I would telephone them directly and provide the readings directly. I did this with no issues 

The paper bill arrived today and curiously there's no readings whatsoever.

The wonderful world of OVO it would appear.

Kindest regards from Clive.

Hi @Tjw50

I don't work for OVO. I am just a customer. A few of us post if we think we can help.

It would be worth checking you haven't got the wrong meter associated with your account by mistake. You will be able to see the meter details here. 

https://account.ovoenergy.com/plan

Compare them with your actual meter. 

Hi @Jeffus yes the serial numbers match with the numbers on my plan.

Would you mind showing us some photos of the meter, just so we can see what you’ve got?

@Blastoise186 I now realise these say smart meter on them. I thought a smart reader was the little gadget in your house that shows you what you've used each day? With SSE I always had to send readings manually otherwise it always said "estimated".  It wont let me send the pictures....says they're too big

Seems the ovo system does not work. Their website is useless. Doesn't update your bills . I have now asked for paper bills. Seems I will be on the phone to them for the rest of my days. They keep emailing me old bills that I have paid. Had one today.

@Blastoise186 figured it out :) 

This has been going on since OVO took over from SSE.  My bill has been over £300/mth. Now OVO want over £500.  I do not have a smart meter for gas.  For some unknown reason, the site will not let me update my gas readings.  I get told again and again and again we are looking into it.  So many people apparently - then why hasn’t something been done. I am really shocked that OVO want over £500/mth from me.  I cannot, just cannot afford this.

Please, please please, help me.

OVO please sort this out.

What can I do?

Hi @Meg59 - thanks for flagging this here. Not a good situation from what you’ve described. 

It sounds like an account specific issue that OVO’s support team and operational teams are aware of. I’ll be reluctant to offer too many guesses or suggestions because of that. 

As you mention, you should be able to submit a meter reading via your online account if you don’t have a communicating smart meter:

https://account.ovoenergy.com/meter-readings

My advice is to make sure you keep paying a monthly amount, if we estimate your gas usage it will be based on your Future annual consumption which can be found here: https://account.ovoenergy.com/plan - any charge will then be corrected as soon as we have an actual reading. 

If we’re not billing you for gas whilst this issue remains, you’ll be building up a credit balance.  

Keep us updated on this and if things aren’t sorted in the coming weeks we can see what we can do via a private message.