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Jeezeeh95
Rank 2
November 27, 2024
Solved

How would I be eligible for the Vaillant Heat Pump Plus Tariff?

  • November 27, 2024
  • 12 replies
  • 179 views

Im building a new house and need to purchase a ASHP, looking mainly at Vailant because of the OVO 15p per KW offer they have for their customers (which I'm one of)

 

In order to receive this offer, do I need to buy the Vailant heat pump from OVO or can I get it from a certified MCS installer and still claim the new tariff? I will also be purchasing the Gateway add-on, is this the only requirements?

 

If not, then maybe I will look at other ASHP rather than just the Vailant range

 

Any help appreciated!

Best answer by Firedog

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

 

Butting in here to say I can’t see from those T&Cs that OVO has to be involved in the procurement or installation for the ASHP to be eligible for the discount bolt-on. So long as the ASHP is one of those listed with the necessary comms set-up, you should be good to go. Heat Geeks are just one of OVO’s partners; they don’t have to be involved. 

 

That said, we’ve heard a lot of good stuff in these forums about Heat Geeks in general, so one of their installers would be a good choice in any case.

 

If you’re still not sure, you can call the heat pump support team on 03330341565 (Mon-Fri (9am-5pm) or email heatpumps@ovo.com. 

12 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
October 8, 2025

Hey ​@Plunkett,

 

Welcome to the community!

 

Have you seen BPLightlog's response above? They've provided a great answer to your question. If you have any follow-up questions, we can help you find answers.

Renewable energy jokes never get old.
    P
    Rank 1
    Plunkett
    Rank 1
    October 9, 2025

    Many thanks

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd