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Tim_OVO
OVO Staff
OVO Forum Legend
December 15, 2023
Tutorial

How to set up your smart charger to use it with Charge Anytime

  • December 15, 2023
  • 84 replies
  • 5839 views
How to set up your smart charger to use it with Charge Anytime

Updated on 23/05/25 by Emmanuelle_OVO

 

If you have a compatible charger then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. 

 

We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)

 

  1. Go to the Offers and Upgrades section.
  2. Click on the Charge Anytime banner.
  3. Select the compatible charger that you have 
  4. It’ll ask you for the username and password to log in to your charger manufacturers’ app.
  5. This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’. 
  6. You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.

 

NOTE - If you ‘Boost’ or ‘Max Charge’ on the charger to charge immediately, this will bypass Charge Anytime and charge the car at your normal unit rate. See this topic for more details:

 

  
 

To link your Indra charger to your OVO account you’ll need your Indra Web Portal Username and Password

 

Indra has more than one platform to manage their chargers, and their own app doesn’t support Charge Anytime yet. They’ll need to move your charger over to the platform that does support Charge Anytime. 

 

If you have an Indra charger and you don’t have a username and password you’ll need to contact Indra directly and they can set this up for you. 

 

You can reach out to Indra via 01684 770 631 or by emailing support@indra.co.uk.

 

Don’t see your model above? Check out our helpful topics below:

 

84 replies

Newcomer
March 1, 2025

Hi Bob, 

 

Thanks for the reply. 
yes I set up web based app as advised by the installer who said the Indra app won’t work correctly. 
 

I’ve plugged the car in now and it’s charging at 7kW with white induction LED’s that made me wonder if I’m paying 7p per kWh or my full rate of 26p per kWh 

BobTom
Rank 4
Rank 4
March 1, 2025

I’m slightly surprised that your car is charging at 7.4 on a Saturday at Mid-day. I think that the 4 white flashing induction lights mean that the car is plugged in and awaiting a charge. A call to OVO technical support on Monday  may reassure you that everything is ok and you are getting the discounted rate. 

Two places to look:

The OVO energy hub online after logging in to your account with OVO although the data is posted slightly in arrears. The figure stated for ‘Your cars costs’ represents the discounted charge aggregated for the  month. You can also see ‘Your homes costs’ on the same page. The tab at the top allows you to switch between Kwh and cost of electricity consumed. You won’t see anything displayed on 1st month.

The other place is the Kaluza app itself which should be linked to Charge Anytime data and you should get a figure displayed for your daily charge.

I hope this helps.

Rank 9
March 11, 2025

I’m slightly surprised that your car is charging at 7.4 on a Saturday at Mid-day.

I find that my car (a PHEV so only takes a max of about 8kWh)  will charge at any time if I change the target time to about three hours ahead 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
March 12, 2025

Hey ​@wkeithg 

I can see that helpful advice has already been given by our community members. I just wanted to add the following topics you may find helpful:
 

 

​​Useful Links

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

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