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Best answer by Abby_OVO

Updated on 20/01/26 by Chris_OVO

 

Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.

We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.

The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet. 

 

Our current trials are now closed, and we'd like to thank our users for their participation.

You can find more information Power Move can be found here:

 

Hey @Ria 

 

Regarding yesterday's power move down, the email never provided the base figure for the hour. How do we calculate this?

 

Sorry for any confusion. I did double check this with the team in regards to what the baseline is with these events. 

 

In summary, the baseline is the typical usage for that time period based on your consumption for the last 10 working days.

 

In the terms, section 3.4, explains how we calculate a baseline, and customers should be able to follow the directions if they wanted to understand their personal baseline better.

I hope this helps.

36 replies

Rank 9
August 8, 2025

@Emmanuelle_OVO 

 

That doesn’t really answer my query.  In calculating the baseline for weekdays, I understand that days with PMF events or Free Hours are ignored.  As I have had one or other of these events every day, does that mean that my baseline has not shifted, as it normally would, on a rolling basis but is stuck at the same 10 days before the commencement of the PMF trial ?

 

As an aside, should this topic perhaps have been merged to a thread on the PMF Summer Trial rather than to a 7 month old thread from last winter’s trial that no-one ever visits any more ? 

Ben_OVO
Community Manager
Community Manager
August 11, 2025

Good morning ​@DuncanL, I hope you had a good weekend.

 

I just want to pass on some information from our Power Move team on this subject:

 

We don’t ignore free electricity days.

 

Base calculation: The same as before and takes the last 10 working days without events into account when calculating the baseline for events within the week. It's the same baseline used in the Demand Flexibility Service (P376 for those interested).

It's definitely one for us to monitor to ensure we've got the right trade-off between sufficient events for statistical significance as part of the trial, and reliable baselining. 

We'd like to reassure customers that we're continually validating the accuracy of the baselining method against the control group, and may take corrective measures if any glaring issues are highlighted.

By testing this baselining method, and any potential issues that come with it, we are still directly informing the future of flexibility markets and both feedback and participation levels in events are key to helping shape the future of the energy grid.

 

On the subject of merging - everything’s been merged under this post as it is titled How is the Power Move flex base figure calculated?. This title encompasses the question in general, so can cover questions relating to summer as well.

 

I hope this helps!

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Rank 9
August 11, 2025

Hi ​@Ben_OVO 

 

Thanks for reply.  
 

I am a bit puzzled by your statement that days with from the Free Hours offer are not ignored.  Since the summer trial has begun, I have never been given a PMF event on a day when I had been given a Free Hour but have had an event on every other day (bar Storm Floris).

It seems to be a bit odd to include Free Hours days in the baseline calculation as electricity use is bound to be distorted on such days.  (The free hours I am talking about are those in the Beyond Offer and not PMF rewards)

Rank 9
August 12, 2025

@Emmanuelle_OVO 

i am not querying anything specific to my account.  I am simply wondering why days with OVO Beyond Free Hours are not ignored for the PMF baseline purposes as they can by no means be days of normal consumption. It is something that affects all customers who claim Free Hours.

Emmanuelle_OVO
Retired Moderator
Retired Moderator
August 13, 2025

I’ll ask the team & get back to you ​@DuncanL 🙂

Renewable Energy? Big Fan.
Emmanuelle_OVO
Retired Moderator
Retired Moderator
August 13, 2025

The team got back to me ​@DuncanL:

It's useful feedback for the team to understand how all of these different propositions can work together and with it being a trial is part of the key learnings we're trying to get out of it, and that the baseline is something that needs to be reviewed industry wide so learnings like this help that.

As it’s a trial anything that impacts the customer either positive or negative is hugely important to us so that the future of energy, which this trial is geared around supporting, works for both energy suppliers and customers.


Hope this helps 😊

Renewable Energy? Big Fan.