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FatOldSun
Rank 4
February 25, 2023
Solved

How do Indra app and OVO Charge Anytime app work together?

  • February 25, 2023
  • 49 replies
  • 3080 views

I have an Indra Smart Pro charger which I can control using the Indra Web app. I recently installed the Charge Anytime app and connected it to my car. Both are based on Kaluza but are seemingly different, although they both claim to charge at the times electricity is more renewable.

If I set a different "ready by" time in each, which one wins?

I've also plugged in my car this evening, and the Indra app says it's plugged in but not yet charging, and the Charge Anytime app says the car is unplugged! I need the car to be charged by the morning so I'll have to keep my eye on that. I've also noticed that I've not had any data from the smart meter since Thursday morning so perhaps that has something to do with it?

    Best answer by Tim_OVO

    Updated on 25/02/25 by Abby_OVO

    Hi @stead @FatOldSun and thanks for posting about this. 

     

    The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app.

     

    Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app, so in this case the Indra App.


    The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


    If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

     

    For anyone else wondering about Charge Anytime, look no further:

     

     

    Hope this helps.

    49 replies

    Show previous replies
    M
    Rank 4
    MikeyB
    Rank 4
    August 7, 2023

    I have the Indra Smart Pro too, and am currently using the Web 'app' to control it. It's ok, gets the job done, but lacks lots of the nice features of the proper app, I think.

     

    Indra seem to me to be dragging their heels making the app compatible with Charge Anytime - I've been using it this way since April, and they had hinted to me back then in Tech Support emails that proper app integration was coming soon. 

    B
    Rank 4
    Bazza20
    Rank 4
    August 7, 2023

    @BPLightlog & @MikeyB  Many thanks for your replies.

    Very useful info, and I didn’t realise the Indra app is not compatible with Charge Anytime, which explains why the installer asked me to use the website.

    Thank you.

      B
      Rank 2
      BrianC
      Rank 2
      September 8, 2023

      Hello waiting on my first EV, AN MG4 and have ordered an indra smart pro for the charge anytime tariff.

      Don’t have either yet but want to have all the info beforehand.

      I now understand we need to use the Indra web app. When you open this it asks for your login but doesn’t offer opportunity to create one.

      Do you create this on the Indra app then go back to the web app?

      I also understand the charge anytime app will not be used for this setup.

      If anyone has a step by step guide that would be really helpful?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 8, 2023

      Hi @BrianC ,

      I suspect the installer will help with creating the account. And you are correct, use the web app - NOT the mobile app!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        B
        Rank 2
        BrianC
        Rank 2
        September 8, 2023

        Thanks for reply.

        It seems a little over complicated, if your not so good with technology it could be a little to much.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 8, 2023

        It’s not too bad once set up. You then just have to set the schedule and the system does the rest.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        N
        Rank 8
        Nick Challacombe
        Rank 8
        September 8, 2023

        I am nearly 80and not at all good with technology. I have an Indra Smart Pro charger which was set up by Indra and they sorted out password etc.

        I set everything up on the web site and not the app as instructed , it did seem a bit odd but it works. You programme the  required time you require the vehicle fully charged and that basically is that. 
        Once you have applied to OVO for their charge anytime it works in conjunction with the web site. 

        The only other thing you need to do, if you have solar panels, is to set that on the web site.

        if you get into trouble the Indra team are very helpful and will talk you through any problems on the ‘phone, and yes a real person is on the other end.

        im my case I did not have to set the timing etc in the car, only the amount of battery you want filled. It seems 80% is the norm but if I am embarking on a long journey I let it charge to100%.


         

          B
          Rank 2
          BrianC
          Rank 2
          September 8, 2023

          Thanks for your help guys.

          Can’t wait to ditch the petrol stations, I’m pretty sure over the coming years petrol prices will just keep going upwards much like cigarettes.

          BPLightlog
          Super User
          BPLightlogSuper User
          Super User
          September 8, 2023

          …

          im my case I did not have to set the timing etc in the car, only the amount of battery you want filled. It seems 80% is the norm but if I am embarking on a long journey I let it charge to100%.

           

          Just one thing on the charge % @Nick Challacombe , the reason that 80% is a general default is that the batteries used don’t like to be ‘held’ at 100% for too long. Once in a while is fine but otherwise you would be shortening the battery life. 

          Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          N
          Rank 8
          Nick Challacombe
          Rank 8
          September 8, 2023

          Sorry, did not make that clear, I do though when on a 300 mile journey top it up to 100% as I am then sure of finding a fast charger en route.

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