How do Indra app and OVO Charge Anytime app work together?

Nice one, @Ks055 it sounds like we need to make the sign up journeys more clear for these two different routes. 

Well done for removing the Anytime app. There may be some changes that OVO need to make behind the scenes. Email the team at smarthome@ovoenergy.com and I’ll also ask them for general advice on this and report back. 

Just to circle back on this one, @Ks055, 

When you use Charge Anytime via a smart charger you'll monitor your savings from the 'My EV' section in your OVO online account. If you were to link via your vehicle this information is displayed in the Charge Anytime app.

Hi. I am trying to sign up for this as well and have an Indra Smart Pro. I have spoken to the Indra people who tell me everything is as it should be from their side but I cannot log in to the https://accounts.flex.kaluza.com/ page which Ovo directs to. I have tried contacting support through that page but no-one is getting back to me.

Hi @Wharfrat ,

Try smarthome@ovoenergy.com as they can help. :)

Hi @Wharfrat,

Just before you email in, can I ask you to confirm that you’ve selected Charge Anytime via your OVO online account, and you’re attempting to use the Indra+Kaluza web app?

Hi

I did actually manage to get my charger linked now so it shows like this:

However, we have just received our monthly bill covering the time to last week, and there is nothing on it that shows the reduced rate for my last charging session which was on 26th or 27th June. Also, when I try to click through the “see My OVO” it is just going to a blank page at https://account.ovoenergy.com/my-ev (this is after logging in to our OVO account).

Hey @Wharfrat,

Sorry about the delayed response, I got an update from the team:

If they've successfully linked their EV they should see the 'My EV' section in the menu at the left on their online account. If the charger hasn't been linked successfully I'd recommend them to go back to the offers section and select charge anytime and go through the set-up process again. If they're still having issues then they should email us with some screenshots of any problems they are having when setting up Charge Anytime.

I've seen the blank page issue myself before.

It appears to be Firefox blocking certain 3rd party URLs that are present on the page. If you use Chrome it works fine.

OVO should think about improving how this page appears in FF as this has been the case since launch, although I guess the actual reason why the URLs are blocked is genuine, it's just part of their security regime. The page renders but is just shown as blank which is quite confusing.

I had the Indra Smart Charger installed today but have been advised not to use the app, but to utilize the web page instead.

The app would be more convenient to use, but I wonder if others using the Indra Pro charger have been told the same.

Also, should I install the Charge Anytime app, which I understand requires separate login details to my account?

The selection of ‘how to use’ is down to using a compatible charger or compatible EV. 
 

From another post -

The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.

The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.

If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.