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casaschi
Rank 1
April 20, 2020
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How do I submit my smart meter readings on the online account or OVO app?

  • April 20, 2020
  • 28 replies
  • 2469 views

Hello,

I’m an ovo customer and I’ve just been “upgraded” to the new website at https://smartpaym.ovoenergy.com/

 

In the new website I can’t find anymore the form for submitting meter readings?

How do I submit meter readings going forward?

 

I have smart meters installed by Ovo, but the gas meter has never been able to submit readings automatically (too far from the electricity meter) so I had to submit those manually every month, but this option does not seem to be available to me anymore unless I missed something.

 

Thanks for the feedback.

 

Best answer by Ed_OVO

Updated on 14/09/23 by Abby_OVO

 

Great to hear you’ve now got access to the latest version of your online account and OVO app (download for Android or iOS).

 

You should still be able to submit your gas readings manually here (although things might look a little bit different). Just head on over to the ‘meter readings’ page. If we’re not in communication with one of your smart meters you should see the option to submit a reading manually,

 

Exact appearance may vary

There’s more helpful info on this great guide:
 

 

Hope this helps! :slight_smile:

 

28 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
June 25, 2021

Thanks.

I can already see the smart meter readings on the website after my smart meter installation yesterday afternoon. Looks like it has been setup for every 30 min. 

 

 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 25, 2021

    Wow, that’s rather quick! I was definitely not expecting readings already! :open_mouth:

    And I thought that the fact OVO had managed to get Raichu to start submitting readings precisely two weeks after install was crazy fast. You have literally stunned me and stolen that record! That wasn’t part of the plan! XD

    I’m sorry for being stunned, but that is literally absolutely impossibly fast… :rofl:

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    Jeffus
    Rank 20
    Jeffus
    Rank 20
    June 25, 2021

    The higher 1pm reading is when he turned the gas boiler back on made sure the heating/hot water fired up to check all was working.

    Meters were switched over very quickly. Appointment was 12pm.

    I wonder why it was quick. Are all the processes automated (assuming none of them fails)? 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 25, 2021

      Yep, they’re pretty heavily automated for the most part. Strictly speaking, the only real “manual” parts of the process are you making an appointment to have smart meters fitted and the engineer stopping by to actually fit the meters themselves. Once they’ve been installed and the engineer has left site, the rest is more or less left to run on autopilot.

      But it’s never been that fast before! XD

      I should mention that the entire commissioning process can take up to six to eight weeks, but that doesn’t mean it’ll be six to eight weeks before readings go in. You can sometimes get lucky. And in your case, crazy lucky! No-one is meant to be pinching speed records from SkyNet Blastoise though… I should give you a speeding fine for that @Jeffus ! :stuck_out_tongue:

      I’m just sat here wondering what kind of black magic OVO used on your meters. They told me that they denied using any kind of sorcery, hacks or cheats to speed up S2 commissions when I asked them once. OVO wouldn’t normally say that to most members, but it was in response to a joke I made when I emailed them at the time. Let’s just say that the Support Team knows me very well… Some of them even refer to me by my forum username too. :)

      In some cases, I literally get through, give them my account number and they immediately go “Oh, hello Blastoise.” Or even funny ones like “Oh no! This isn’t SkyNet Blastoise by any chance?” :rofl:

      You’ll find out why that is someday. But something gives me the feeling your account has a special… Flag… On it… Possibly the same Flag my account has. Further details are classified. Sorry.

      If you’re happy to fill out your Forum Profile though with the latest info, that’d definitely help us a lot if you ever need to stop by again. Feel free to set an avatar too if you’d like. :wink:

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      June 25, 2021

      Yep, they’re pretty heavily automated for the most part. Strictly speaking, the only real “manual” parts of the process are you making an appointment to have smart meters fitted and the engineer stopping by to actually fit the meters themselves. Once they’ve been installed and the engineer has left site, the rest is more or less left to run on autopilot.

      But it’s never been that fast before! XD

      I should mention that the entire commissioning process can take up to six to eight weeks, but that doesn’t mean it’ll be six to eight weeks before readings go in. You can sometimes get lucky. And in your case, crazy lucky! No-one is meant to be pinching speed records from SkyNet Blastoise though… I should give you a speeding fine for that @Jeffus ! :stuck_out_tongue:

      I’m just sat here wondering what kind of black magic OVO used on your meters. They told me that they denied using any kind of sorcery, hacks or cheats to speed up S2 commissions when I asked them once. OVO wouldn’t normally say that to most members, but it was in response to a joke I made when I emailed them at the time. Let’s just say that the Support Team knows me very well… Some of them even refer to me by my forum username too. :)

      In some cases, I literally get through, give them my account number and they immediately go “Oh, hello Blastoise.” Or even funny ones like “Oh no! This isn’t SkyNet Blastoise by any chance?” :rofl:

      You’ll find out why that is someday. But something gives me the feeling your account has a special… Flag… On it… Possibly the same Flag my account has. Further details are classified. Sorry.

      If you’re happy to fill out your Forum Profile though with the latest info, that’d definitely help us a lot if you ever need to stop by again. Feel free to set an avatar too if you’d like. :wink:

      Done

      Thanks

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        June 27, 2021

        It looks like my smart meter readings are feeding both my usage and my bills now. This is the start of my normal billing period and the smart meter readings from the 26th yesterday look like they had fed through. Example below is gas. 

         

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          June 27, 2021

          Yup, it looks that way to me. That’s a pretty good sign so far.

          I’m just curious though, is there anything in particular that you don’t like about the OVO Energy app, or that you’d like to see improved in some way? While Tim and Jess are the main OVO employees who patrol this forum, they are able to reach out to other teams where needed - and pretty much any feedback is welcomed.

          If there’s anything in particular, it may be possible to have it passed on as feedback. Now that you’ve got a smart meter, the app might start to work better for you, but I’m told that the plan is to have both the app and web versions available anyway to provide the best coverage.

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          Jess_OVO
          OVO Staff
          Jess_OVO
          OVO Staff
          June 28, 2021

          Thanks.

          I can already see the smart meter readings on the website after my smart meter installation yesterday afternoon. Looks like it has been setup for every 30 min. 

           

          That’s great news, @Jeffus. Whilst it can take up to 6 weeks for the meter details to be updated and the usage data to start appearing, often this does happen quicker and the process is getting more streamlined the more our systems improve.

           

          Have you had the chance to check out the Greenlight feature yet? This is available on the browser or App version of your online account and will give you some really helpful usage tips now your Smart Meters are up and running - be interested to hear what you make of it! 

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