How do I reconnect an electricity supply for a property which has been empty for some time?

What a lovely photo, @Rob Tai.

Just to clarify, as you mention the electricity supply is currently disconnected, is there still an electricity meter on-site? If so it may be a case of finding out who supplies this meter to get an account set-up with them and the electricity back up and running. You can check this by contacting your DNO - more details here.

If there’s no meter at the moment, this would require a new supply to be set-up. OVO Energy can now take on new connections. Some details of what to do is below:

Is a new connection needed?

If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
 

Are you a domestic customer?

• Are you a domestic customer who will be living at the property
  • If no: we can only offer a new connection to domestic customers who'll be living at the property. 
  • If yes: continue to the next section below

Request a new connection

1. We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
   • Electricity: cabling from the mains should already be on site
   • Gas: pipework from the gas main in the street should be on site
2. If the main connections are available, our Support team can request a new connection from our operations team.

What you should know

• We'll complete a few checks and confirm the date for an engineer visit
  • Please look out for this and contact us if the date isn't suitable
• If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
• We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
• If you want a prepayment (PAYG) meter, we'll:
  • Install as pay monthly first
  • Check the meters are working correctly (so we don't leave you without supply)
  • Switch them to a PAYG tariff and account
  • Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes

Hope that helps!