How do I contact Boost Energy with a complaint?

That’s not part of my role here. I won’t say anymore, but this forum is not designed nor intended to replace the Support Team. It sits alongside them as another way to get general advice.

It’s just a £20 bill and you’d have more than a week from today to resolve it. There’s no need to get so worked up - fixing this isn’t too tricky.

Just to make it clear for anyone reading, this complaint is not solved as claimed.

But the question here is.

The Solved status doesn’t relate to whether your complaint to OVO is solved. It indicates there’s an answer to the question posted to this forum and removes it from the pending questions queue.

Hey @RoadRunner7354,

Sorry to hear this, 

If you had an email address on your old account, and never agreed to or received paper communications. Our Support Team should be able to reverse these charges. 

Hi Emmanuelle,

Thank you for your reply. After struggling to get through to the right person all day managed to speak to someone who was extremely helpful just now, nothing but praise for her.

What’s happened is Boost have made a mess of the switch from themselves to Ovo in March 2022 and all these charges date back to then. I assume they forgot to add 1 day’s standing charge around the time of the switch and forgot about it until now. In addition, I would never have agreed to receive my bills through the post if I was to be charged each time for them, so the paper communication charges are also a mess up. 

In addition, Ofgem rules state that I cannot be charged for this as it is more than 12 months old and I was not notified of these charges until well past that 12 month deadline.

Finally, the date of the bill is the 18th March 2023, but that date is incorrect as it was confirmed today it is a Boost bill and as explained above I left them in March 2022. I really hope this error wasn’t deliberate in order to make it look like the bill was less than a year old.

I have been advised I will be contacted within the next 3 working days by email.

Thank you again Emmanuelle.

P.S. Blastoise186 - To say it’s “just a £20 bill” is unacceptable. £20 may be loose change to some people but it can make a huge difference to others, like myself, who lives on my own. I would advise you to be more careful with your choice of words in the future.

I’m glad to hear you found a helpful advisor to look into this for you, thanks for popping back with the update @RoadRunner7354.

Fingers crossed it all gets sorted ASAP!

Hi @Big Kev ,

Sorry, but this is not the place to raise complaints related to Boost. Please see https://boostpower.co.uk/feedback .

Thanks for your understanding

This does sound a painful story. However, it’s worth noting that this isn’t a direct route to OVO, Boost or anyone else in the energy group. 
This is a public forum where no one has access to your account and so cannot follow up here. Your complaint will need to follow the procedure laid out on the website. 
 

I just posted what I have been through with Boost and there lack of help in the removal of the gas meter. I have already contacted the energy ombudsman about it. I have a complaint registered with them. I hope no on has to go through this. Waiting in each day for appointments and no one turning up.