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Best answer by Tim_OVO

Updated on 07/09/23 by Abby_OVO

Hi @Simon Tate, my advice for someone who has medical equipment requiring 24/7 electricity supply is to consider a move away from prepayment energy. It’s not suitable to risk going off supply due to not being able to top up. Boost Power will be able to discuss with you the required steps that would allow a change to OVO Energy, speak to the team about this here.

 

Contact details for complaints are here. 

 

We can’t offer specific advice here as Boost Power is OVO’s sister company and have their own customer service team. Hope you find the right option for you. 

69 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 14, 2022

0330 102 7517 :)

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S
Rank 2
Simon TateAuthor
Rank 2
October 14, 2022

I have that phone number I wanted an email that they actually reply to please 

Blastoise186
Super User
Blastoise186Super User
Super User
October 14, 2022

In that case, your options are listed at https://www.boostpower.co.uk/feedback/

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
October 14, 2022

Hey @Simon Tate,

 

Sorry you’re having trouble getting through.

 

All information about how to get in contact with Boost can be found here. 

 

What’s your issue? We might be able to help here in the Forum! Our Online Community can offer tons of helpful advice and resources.

Renewable Energy? Big Fan.
S
Rank 2
Simon TateAuthor
Rank 2
October 14, 2022

I have sent 3 emails to complaints@boostpower.co.uk and they have not replied once this online chat is a *Edited by Mod* disgrace.

Blastoise186
Super User
Blastoise186Super User
Super User
October 14, 2022

If you send repeated emails, it will slow things down as someone will need to read all of them before they can do anything.

Please try to only send one and wait for someone to respond.

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Simon TateAuthor
Rank 2
October 14, 2022

I have sent 2, emails and they were a weeks apart!!! Still no response 

Blastoise186
Super User
Blastoise186Super User
Super User
October 14, 2022

What was it you wanted to get in touch with Boost about though? I might be able to answer it for you depending on what it was.

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Rank 2
Simon TateAuthor
Rank 2
October 14, 2022

I and my wife are classified as disabled and I have been told that boost could offer me a better rate, I want this as we both have equipment that needs 24/7 electric power and I am quite honestly don’t know how we will cope., please don’t inform us of the register as we have that:,Need practical help which boost tell me we all pay the same rate.!!!!!

Blastoise186
Super User
Blastoise186Super User
Super User
October 14, 2022

I’m afraid no such offer exists. My friends have seen this exact same query before on another forum belonging to a different supplier and that supplier also doesn’t have such an offer.

You may need to check your sources again.

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