How do I contact Boost Energy with a complaint?

The only one I know of is offered by OVO Australia as per the information at https://help.ovoenergy.com.au/hc/en-au/articles/360002079895-How-do-I-apply-for-a-concession-or-rebate-

But there’s no such rebates in the UK that I know of.

Why am I being sent prepayment cards when I pay by direct debit 

Hi @Stoker ,

That doesn’t sound right. I’d strongly recommend contacting support immediately to ask for help on that one. They should be able to check and resolve this for you.

Thanks for your advice Blastoise186, contacted support who told me to ignore the letter and bin the card, thanks again.

I’m on boost, but the webchat doesn’t work (hasn’t for days) and the phone number just keeps disconnecting. 
 

my gas meter has used £47 of credit in less than 48 hours! 
 

I need to sort it but can’t get through to them!!

I’m really sorry about this @Danbhardy , but unfortunately there’s not much I can do here to help you with this one.

Have you tried https://boostpower.co.uk/feedback ?

I’d recommend we first try and rule a genuine reason for the credit drop, @Danbhardy. That way you may be able to avoid calling up during this busy period. 

Can you help us by confirming the meter type (smart meters?) and if you’ve been off supply at all for gas this week, or is there a loaded debt on the meter?  Being off supply can lead to unpaid standing charge debt, and a loaded debt can mean a % of a top up is taken. 

It’s very unlikely that something has happened with the meter or the tariff that’s causing an erroneous charge. We’ve made a guide here that’s also worth a look:

It’s a smart meter. 
 

The story is that we had the smart meter installed in march but for some reason it didn’t connect to boost. We had bailiff visits to check the meter (despite contacting boost once a week to get it sorted) but no fault was found. 
 

Roll onto Tuesday this week when at 2pm everything switches off. Gas and electric. I get an email saying that I owe £1068 in electricity, but no mention of gas debt yet. So went onto emergency credit. Wednesday morning we finally got the 19 digit numbers to top up (they weren’t triggered until then, so since march no numbers). Went to top up but they wouldn’t work, online or in the shop. 10am the gas cuts off (so used over £15 of gas from 5pm Tuesday to 10am Wednesday). Got the top up problem sorted 5pm Wednesday. Topped up £120. We now have £55 left on it. 
 

There is no debt on the meter, the email says they will start taking it in April. 
 

hope this explains a bit better. 

Hey @Danbhardy,

Sorry for the issues you’re having,

It sounds like the drop in credit may have been due to you having to use emergency credit?

Have you managed to get in touch with Boost yet? I’d advise calling, given the complexity of the issues on your account. 

If you have a smart meter you should be able to top up through the App. 

Hope this helps,