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aleta braia
Rank 1
May 14, 2022
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How can I request an emergency appointment on a weekend?

  • May 14, 2022
  • 18 replies
  • 1041 views

i had an ovo engineer out wednesday to fit a new metre he told me to get a plumber out as he couldn't get the bolt off 

my plumber came today and has done it ready for the new metre but has broken the nipple in the metre so has told me i need an emergency ovo engineer out to check it and fit new metre but there's no one answering the phones how do i speak to someone to get them here for help please 

Best answer by Jess_OVO

Updated on 04/07/25 by Chris_OVO

I’m so sorry to hear about the meter issues you had over the weekend, @aleta braia.

 

A quick mention here that any potential gas leaks or faulty electricity meters leaving you off-supply can be reported to the Gas emergency line or your electricity Distribution Network Operator, if they happen out-of-hours. You can find out these emergency contact details here.

 

I’m hoping you’ve already managed to get this sorted but our Support Team are on hand if you need more help today on the link below. 

 

 

18 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
March 10, 2024

OVO’s Support Team will be back in the morning, but their Social Media Team is active right now - try those options.

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
March 11, 2024

Hi @James P 

 

Sorry to hear about this, did you get back in touch with the Support Team this morning and are you back on supply now?

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Newcomer
PerryMoles1
Newcomer
December 20, 2024

Had a fault on boiler, gas repair man said it’s a fault with the outside gas meter. Phoned Ovo they’re closed until Monday, and the emergency number said they couldn’t do anything as they’re not the energy supplier, and as the meter is down it’s up to Ovo. I’ve got chronic health problems, and really can’t be in the cold until next week. Any advice please? 

Blastoise186
Super User
Blastoise186Super User
Super User
December 20, 2024

Hi ​@PerryMoles1 ,

Please post photos of the Meter and I’ll try advise if I can.

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    P
    Newcomer
    PerryMoles1
    Newcomer
    December 20, 2024

     

    D
    Rank 2
    davesingout
    Rank 2
    December 20, 2024

    I had a similar problem, on a Sunday. The repair bloke said to phone the gas supplier (in my case Northern Gas) and it would be a gas emergency and they would have to be there in 1 hour max.  They came in 40 mins and replaced the smart meter with an ordinary one.

    Firedog
    Super User
    FiredogSuper User
    Super User
    December 21, 2024

    The support staff on social media will be on duty from 8 to 5 tomorrow Saturday. If you have no gas, then they can arrange for an emergency engineer to come, especially in view of your illness. 

    You should meanwhile also look at the Priority Services Register; being registered could have been helpful in your current situation. It may be possible for the people you contact tomorrow to do this, too, so be sure to ask. 

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Bradley_OVO
      Community Manager
      Bradley_OVO
      Community Leader
      December 23, 2024

      Sorry to hear about the gas meter problems you’ve raised ​@PerryMoles1 

       

      Looks like ​@Firedog has provided you with some great links to support, especially when finding yourself in an emergency situation.

       

      If you’re still needing emergency support, please reach out to OVO asap - We’ve created this Festive Support Hours article with the various ways you can contact!

       

      Please let us know how you got on with this.

      I'm not lazy, I'm just in energy saving mode!
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