I am currently dog sitting for my son at the moment, up until i went to his house my daily usage was generally abour £1.60 a day. Since arriving at my sons house on the 6th of Augast my daily rate has increased to £2.60 a day, this when no one is in my flat. Any one shed any ligh6on this please. Thanks.
Updated on 19/10/23 by Abby_OVO
Could I ask where you’re seeing this higher rate by any chance, and whether you have smart meters please? The forum volunteers on this forum (including myself) are great at puzzle solving and we can probably figure this one out with you if you’d like us to.
When i log into my account i can see my daily usage. I do have a smart meter. Thanks
If you go into the app and then go to Account > Meter Readings, does it say Smart next to all of them, and how often are they showing up? This will help me to figure out if there’s a problem or whether the billing platform is merely estimating between gaps.
Smart is showing up for all months except for August.
Ok, thanks. I think I’m now pretty confident with my diagnosis.
It sounds like your meters are in Monthly Mode for the purposes of submitting meter readings. You might want to set them to Daily or Half-Hourly Mode instead. When in Monthly Mode, the billing platform has to fill in the gaps by averaging everything out.
Hopefully this should solve it. But if not, we’ve got more tricks yet!
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