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Higher daily usage when I'm away - why is my online account usage section not accurate?

Forum|Forum|4 years ago
August 21, 2022
17 replies
172 views

I am currently dog sitting for my son at the moment, up until i went to his house my daily usage was generally abour £1.60 a day. Since arriving at my sons house on the 6th of Augast my daily rate has increased to £2.60 a day, this when no one is in my flat. Any one shed any ligh6on this please. Thanks.

Best answer by Blastoise186

Updated on 19/10/23 by Abby_OVO

Could I ask where you’re seeing this higher rate by any chance, and whether you have smart meters please? The forum volunteers on this forum (including myself) are great at puzzle solving and we can probably figure this one out with you if you’d like us to.

When i log into my account i can see my daily usage. I do have a smart meter. Thanks

If you go into the app and then go to Account > Meter Readings, does it say Smart next to all of them, and how often are they showing up? This will help me to figure out if there’s a problem or whether the billing platform is merely estimating between gaps.

Smart is showing up for all months except for August.

Ok, thanks. I think I’m now pretty confident with my diagnosis.

It sounds like your meters are in Monthly Mode for the purposes of submitting meter readings. You might want to set them to Daily or Half-Hourly Mode instead. When in Monthly Mode, the billing platform has to fill in the gaps by averaging everything out.

Hopefully this should solve it. But if not, we’ve got more tricks yet!

Blastoise186

Super User

Hi @Buffy13 ,

Could I ask where you’re seeing this higher rate by any chance, and whether you have smart meters please? The forum volunteers on this forum (including myself) are great at puzzle solving and we can probably figure this one out with you if you’d like us to.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

B

Buffy13Author

Rank 1

When i log into my account i can see my daily usage. I do have a smart meter. Thanks

Blastoise186

Super User

Thanks, that helps a lot, since it lets us disregard some of the options from the list. It actually happens to narrow down the culprit a lot too!

If you go into the app and then go to Account > Meter Readings, does it say Smart next to all of them, and how often are they showing up? This will help me to figure out if there’s a problem or whether the billing platform is merely estimating between gaps.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

B

Buffy13Author

Rank 1

Smart is showing up for all months except for August.

J

Jan Obrien

Newcomer

I have been away over the weekend and my ovo account is telling me that I have used more electricity than last weekend when I was home. How can this be right?

Blastoise186

Solved

Super User

Updated on 19/10/23 by Abby_OVO

Could I ask where you’re seeing this higher rate by any chance, and whether you have smart meters please? The forum volunteers on this forum (including myself) are great at puzzle solving and we can probably figure this one out with you if you’d like us to.

When i log into my account i can see my daily usage. I do have a smart meter. Thanks

If you go into the app and then go to Account > Meter Readings, does it say Smart next to all of them, and how often are they showing up? This will help me to figure out if there’s a problem or whether the billing platform is merely estimating between gaps.

Smart is showing up for all months except for August.

Ok, thanks. I think I’m now pretty confident with my diagnosis.

It sounds like your meters are in Monthly Mode for the purposes of submitting meter readings. You might want to set them to Daily or Half-Hourly Mode instead. When in Monthly Mode, the billing platform has to fill in the gaps by averaging everything out.

Hopefully this should solve it. But if not, we’ve got more tricks yet!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!