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Blastoise186
Blastoise186Best Answer
Super User
December 12, 2024

Good evening ​@looby22 ,

Sorry for the wait! Forum Volunteers such as myself check-in on a random basis when we’ve got some free time, so we might not always reply quickly. We’ll always know you’re waiting though!

Sounds to me very much like the Meter has gone into Free Vend Mode. Your electricity supply will remain ON and you temporarily have “Unlimited” Credit. However, you’ll need to pay this back later.

Please call OVO Support in the morning on 0330 175 9669 and report this. It’ll require an engineer visit to resolve.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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4 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
December 12, 2024

Good evening ​@looby22 ,

Sorry for the wait! Forum Volunteers such as myself check-in on a random basis when we’ve got some free time, so we might not always reply quickly. We’ll always know you’re waiting though!

Sounds to me very much like the Meter has gone into Free Vend Mode. Your electricity supply will remain ON and you temporarily have “Unlimited” Credit. However, you’ll need to pay this back later.

Please call OVO Support in the morning on 0330 175 9669 and report this. It’ll require an engineer visit to resolve.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
looby22Author
Rank 1
December 13, 2024

​@Blastoise186 😊 Thankyou, I'll be sure to give them a call this morning!

Abby_OVO
Community Manager
Abby_OVO
Community Manager
December 13, 2024

Hey ​@looby22 

 

Sorry to hear about this but I’m really glad to see Blastoise186 has already stopped by with some really helpful advice.

 

Let us know how you got on, or if you’re still having any issues.

Currently Playing: She's Electric
Blastoise186
Super User
Blastoise186Super User
Super User
December 13, 2024

By the way, I just realised that I fat fingered the Charge Anytime number rather than PAYG Support, sorry about that! Been typing that one out far too often recently! :D

I’ve fixed my response so the number should now be correct.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd