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Help - why can't I submit a meter reading?

  • April 10, 2018
  • 52 replies
  • 6444 views
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52 replies

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • September 9, 2024

Hey @evans.cm & @gadget, 

 

I’ve reached out to the team who manage the website and app to ask them if they’re noticed this over the weekend. Once I hear from them I’ll send an update. 

 

@BPLightlog is right if you send a message through any of our Social Media channels then one of the team will get back to you and update the readings! They are normally in till 5pm on the weekends and even if it’s out of hours if send a message and say my readings as of <insert date> are <insert reading> for whichever fuel you’re on they’ll update this as soon as they get the message! 

 

The weekend should have nothing to do with reading entries @evans.cm 

If it won’t accept your details, you could try their social media channels

 

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

Renewable energy jokes never get old.
Abby_OVO
Community Manager
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  • Abby_OVO
  • Community Manager
  • September 10, 2024

Hey @Nukecad @Gary G 

 

Thanks for flagging this both. Sorry for the inconvenience this is causing at the moment.

 

This is being looked into by the corresponding team, and we’ll pop back here as soon as we have an update. 

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