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Rank 2
December 2, 2024
Solved

Has my account been hacked?

  • December 2, 2024
  • 12 replies
  • 264 views

Am concerned about my account - one thing my app doesn't seem to have the same functions etc as the help area for it. I've been on the phone to OVO twice today via the support line (money gone out) and still don't know if I'm dealing with OVO or scammers. Any suggestions?

Best answer by Blastoise186

Looks fine to me - you don’t currently have OVO Beyond and that’s most likely because you don’t qualify right now. But you are on the correct app - if you get upgraded to OVO Beyond, the app flips “mode” to account for that.

Do you have a Smart Meter yet?

12 replies

PmD4Author
Rank 2
December 2, 2024

Thanks; hopefully I'll sleep tonight! :)

Shads_OVO
Retired Moderator
Retired Moderator
December 3, 2024

Hi ​@PmD4,

 

I can see our forum volunteers have already stopped by with some great advice here. Hopefully they’ve managed to put your mind at ease.

 

This does also look like our OVO app and our emails to me too.