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Rank 1
Jen horn
Rank 1
November 5, 2024
Solved

Half hourly readings on account why am I not eligible for power move

  • November 5, 2024
  • 15 replies
  • 415 views

I joined up to power move and every week it's saying not enough data sent... but I can clearly see there is all the data on my app and also I have set up half hourly readings to be sent... is there really any point in the power move or is it all just a big con?? 

Best answer by Shads_OVO

Hi @Jen horn,

 

I’m sorry to hear this.

 

I’ve asked the team about this and they’ve responded saying:

 

“Our consumption data collection and calculation process previously ran from 1pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day, after the calculation process has been completed, so for the day before you may have been classed as 'no-data' and is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.

We've now moved our process to run later in the day, and have been testing to ensure this pulls through as much data as possible, there will be some circumstances still where we couldn't retrieve any data for a genuine reason, however the tests have seen a dramatic reduction in the amount of customers with 'no-data' we've had so far in October.

At the end of October we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end of month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end of month results then we will honour the more positive result and reward.”

 

Hope this helps. Please let me know if you have any further questions.

 

 

15 replies

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Shads_OVO
Retired Moderator
Shads_OVOSolved
Retired Moderator
November 6, 2024

Hi @Jen horn,

 

I’m sorry to hear this.

 

I’ve asked the team about this and they’ve responded saying:

 

“Our consumption data collection and calculation process previously ran from 1pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day, after the calculation process has been completed, so for the day before you may have been classed as 'no-data' and is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.

We've now moved our process to run later in the day, and have been testing to ensure this pulls through as much data as possible, there will be some circumstances still where we couldn't retrieve any data for a genuine reason, however the tests have seen a dramatic reduction in the amount of customers with 'no-data' we've had so far in October.

At the end of October we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end of month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end of month results then we will honour the more positive result and reward.”

 

Hope this helps. Please let me know if you have any further questions.

 

 

T
Newcomer
Tasa
Newcomer
November 6, 2024

During the winter period last year we achieved maximum credit each month and found it easy to achieve. However we failed completely during the summer months and gave up even trying. Now that  it’s winter again and the time slot has reverted to 4-7pm it’s a doddle once again. We eat either before 4pm or after 7pm or cook a meal completely using a gas hob depending on our menu choice of the day. As our house is so dark and fewer sunny days we are using a lot more power during the day during the winter plus the use of a dehumidifier so it’s easy to just switch it all for 3 hours. Our high energy usage kitchen light is replaced by a powerful block torch if we need to do anything in kitchen during that time and we fill a 1.5 litre flask with boiling water at 3.55pm.  All our laundry is done during weekday daytime and the dishwasher run overnight. Luckily we can be totally flexible. 

Firedog
Super User
FiredogSuper User
Super User
November 6, 2024

Our high energy usage kitchen light ...
 

Time to ditch it for a more efficient one? The light in the kitchen may well be the one that’s normally on for longest, and you can get the same amount of light out of a modern LED for a fraction of the cost of other types.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
T
Newcomer
Tasa
Newcomer
November 6, 2024

Not worth it, I don’t spend much time in the kitchen; and ‘high’ is relative. I like spotlights in the kitchen but the rest of the house is so low energy that it’s only high by comparison.

Firedog
Super User
FiredogSuper User
Super User
November 6, 2024

Fair enough, but I have lots of really bright 3.5W spotlights in my kitchen. Together, they use less than my television.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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