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Hesse12345
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April 8, 2024
Solved

Fordpass charge anytime not working

  • April 8, 2024
  • 44 replies
  • 1686 views

Hello

 

Like most people in this forum, I've recently started having issues with my Ford MachE using charge anytime.

 

I seen on another thread we're hopeful to have an update today, can anyone confirm if we've a resolution.

Ill simply have no other option but to leave and join one of the company's offering a discounted EV

Best answer by Chris_OVO

Updated on 04/11/25 by Chris_OVO:

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

 

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

 

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

 

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

 

Please note, this affects all energy suppliers, not just OVO. 

 

You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

 

We’ve added £25 credit to all our affected customers’ accounts  

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

 

You could keep Charge Anytime via a compatible charger

If you have a compatible Indra Smart PRO or Hypervolt Home charger, you can still get Charge Anytime. Just follow these steps:

 

  • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
  • Delete the app from your phone.
  • Sign up to Charge Anytime again, using your charger details.

 

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

 

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

 

If you have any questions about this change, you can contact Ford via their website. 

 

Thanks

The OVO Team

 

44 replies

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Hesse12345Author
Rank 2
April 11, 2024

This would be perfect

 

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 12, 2024

    Hi @Hesse12345, 

    We appreciate how patient you and the other affected members have been through this issue. As @Blastoise186 said, our main problem is needing access to the data we need to calculate credit. We hope to have another update to share next week, so keep your eyes on the forum. We’ll update you here as soon as we know more! 

    Renewable energy jokes never get old.
      H
      Rank 2
      Hesse12345Author
      Rank 2
      April 12, 2024

      Thank you both 

        H
        Rank 2
        Hesse12345Author
        Rank 2
        April 15, 2024

        Hello, 

         

        Is there any furtjer update?

         

        In the short term can we you not offer reduced rates at specific times? I.e offpeak between 02:00-06:00 that alone would really help?

         

        TIA

        S
        Newcomer
        sje1971
        Newcomer
        April 16, 2024

        Hi

        Had the same issue numerous times over the last month.

        Spoke to Ford today and they said that I should delete the OVO app and not use it. Spoke to OVO and they said that could I hang on as they try to get an agreement with Ford.

        This is unbelievably frustrating, I’m considering moving supplier to resolve this as Octopus has an agreement with Ford

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        April 16, 2024

        The Octopus integration with Ford is also dead at the moment - moving there won’t speed up your fix. You’d also run the risk of OVO being unable to backpay you the credits - there’s an intention to do that if they’re able to but you’d need to still be on-supply with OVO to guarantee getting them.

        Ford nuked literally ALL Smart Charging with absolutely everyone. This isn’t OVO specific.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Shads_OVO
          Retired Moderator
          Shads_OVO
          Retired Moderator
          April 16, 2024

          Hi @Hesse12345 and @sje1971,

           

          I’m really sorry about any inconvenience caused. At the moment the team are working with Ford to get this resolved. We’d be back with an update on this as soon as we have one.

           

          C
          Newcomer
          CowboyJames
          Newcomer
          April 17, 2024

          The Octopus integration with Ford is also dead at the moment - moving there won’t speed up your fix. You’d also run the risk of OVO being unable to backpay you the credits - there’s an intention to do that if they’re able to but you’d need to still be on-supply with OVO to guarantee getting them.

          Ford nuked literally ALL Smart Charging with absolutely everyone. This isn’t OVO specific.

          Sorry, but can you show proof that Octopus is not working? I contacted Ford 3 days ago and the adviser stated that Octopus is now fixed and that they are the only U.K. provider with a contract. 
           

          Ford SPECIFICALLY advised me to consider changing suppliers to Octopus as they had no time scales on when an agreement with OVO would be made.

           

          Either the employed Ford representative on the phone is lying, or you are hugely ill informed…

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          April 17, 2024

          I have industry contacts who told me this information, as well as other customers telling me privately. Other than that, just go look at the complaints on the Octopus forum. Folks who monitor it for me have informed me that it’s riddled with still active complaints.

          I’ve actually advised Ford to stop saying that Octopus is the only one that works and that everyone else is banned as well. My suggested strategy is ultimately superior because it’ll keep everyone happy. Word on the street is that Ford is already considering it.

          The other trick is I have a more powerful ability to extract the actual information than you do.

          In this world, it’s not what you know - it’s who you know that really counts.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          H
          Rank 2
          Hesse12345Author
          Rank 2
          April 25, 2024

          Just to let everyone know, Ive now been in touch with Ford technical support team, and they've confirmed Ford has no intention of updating FordPass to allow any third party apps to control it and don't anticipate this changing due security.

          They also claim to have told Ovo this..…

          Therefore unless Ovo can offer something immediate, Eon ar offering 7 hours offpeak (Midnight till 07.00) at 6.9p per Kw. 

          Show more replies
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