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Fordpass charge anytime not working

Forum|Forum|2 years ago
April 8, 2024
44 replies
1686 views

Hello

Like most people in this forum, I've recently started having issues with my Ford MachE using charge anytime.

I seen on another thread we're hopeful to have an update today, can anyone confirm if we've a resolution.

Ill simply have no other option but to leave and join one of the company's offering a discounted EV

Best answer by Chris_OVO

Updated on 04/11/25 by Chris_OVO:

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime.

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you.

Please note, this affects all energy suppliers, not just OVO.

You might be able to get Charge Anytime through a compatible charger – please see below for more details.

We’ve added £25 credit to all our affected customers’ accounts

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill.

You could keep Charge Anytime via a compatible charger

If you have a compatible Indra Smart PRO or Hypervolt Home charger, you can still get Charge Anytime. Just follow these steps:

Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account.
Delete the app from your phone.
Sign up to Charge Anytime again, using your charger details.

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information.

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website.

If you have any questions about this change, you can contact Ford via their website.

Thanks

The OVO Team

Blastoise186

Super User

The update has been requested from the team - it’ll be posted ASAP.

Worth noting that this issue affects ALL Smart Charging providers that used FordPass. You WILL NOT escape this issue simply by leaving OVO.

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H

Hesse12345Author

Rank 2

Thanks, do you know what the update is?

I have 2 friends both with Mach Es, and they've moved to a discounted between midnight and 05.00AM. Thats a way round itp

S

slawekscorpio

Newcomer

Same here.... it looks like some other suppliers already reached agreement with Ford

No other choice but to move if not resolved quickly, not prepared to pay premium charging rate when others offer EV low figures.

Blastoise186

Super User

The Forum Moderators are chasing that up as I type this. Please wait for them to swing by.

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Shads_OVO

Retired Moderator

Hi @Hesse12345,

We were expecting an update from Ford yesterday, but unfortunately, they had to push this back while they carry out their investigation. We know this will be disappointing to hear – we’re doing everything in our power to help Ford find a fix. We really value you as a customer and want to thank you for bearing with us. As a goodwill gesture, we’re going to credit all affected OVO customers’ accounts with £25 by the end of April. You’ll need to be on supply with OVO to get this payment. We’ll let you know once it’s been added. We'll be in touch as soon as we have an update from Ford about whether you’ll be able to access Charge Anytime again.

Thanks,
The OVO Team

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Hesse12345Author

Rank 2

Thats great and much appreciated, but just to give you an idea on where Im at…

By car battery is roughly 70kw, to 'fill' it up it will cost..

£4.90 on the agreed 0. 07pence or £18.90 at 0.27pence, so on a single charge, Im currently approx £12 out of pocket.

On average I charge roughly twice at home per month, meaning the £25 gwg will only be sufficient for a single average month.

Are you hoping to have this resolved within this 1 month?

As I've said in a previous post, the other 'offpeak' tariffs don't have this issue as the car can be programmed to start/stop charging at these hours.

Blastoise186

Super User

But most of those off-peak tariffs e.g. Economy 7 will cost more than the standard rates at all other times, eroding potential savings. And I suspect none of them can do 7p/kWh rates either...

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Chris_OVOSolved

Community Manager