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kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    V
    Rank 2
    vix noonan
    Rank 2
    April 21, 2024

    Any news on this? Driving me crazy having to phone through the multiple Ford customer service line every time I need to charge 😩

    J
    Newcomer
    Jeeks91
    Newcomer
    April 21, 2024

    Any news on this? Driving me crazy having to phone through the multiple Ford customer service line every time I need to charge 😩


    this is the direct line for Ford connect services if that helps 0345 712 5943. They do it for me there and then on the phone. 

      V
      Rank 2
      vix noonan
      Rank 2
      April 22, 2024

      Thanks @Jeeks91 that sped it up. Not the numerous menus this time.

      Ford keep blaming it on OVO saying they need to remove my vehicle credentials. But when I phoned before they told me it was just deleting their app and reloading. Is this right or is there something I’m doing wrong?

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      April 22, 2024

      Hi @vix noonan,

       

      ​We are still waiting for an update from the team, but as soon as we get one, we will update all related topics so that no one misses out. For that reason, we’re trying to keep most of the threads about this in the same place. The team is working closely with us to ensure we get updates as soon as possible. 

       

      Keep an eye on the “best answer” as this is where we are pinning the most up-to-date information.

       

      Renewable energy jokes never get old.
      C
      Newcomer
      Can
      Newcomer
      April 26, 2024

      I haven’t been locked out for the Ford pass app for a couple of days now. Not sure if I’m lucky or something has changed in the back ground. The only thing I would say is that the OVO app seem to be updating from the Ford app les often. It may have been a work around for OVO to stop pinging the Ford app as often so that it doesn’t lock? But that is only a guess from someone who has know idea what I’m talking about. 

      R
      Newcomer
      rossshepherd
      Newcomer
      April 27, 2024

      Same here. Im on my third charge in a row without being locked out. Something does feel different with functionality and the savings feel a little lower but would need to check the detail to confirm

      R
      Newcomer
      rossshepherd
      Newcomer
      April 27, 2024

      Actually, because the ford app shows charge history in miles and ovo app in kwh, its not easy to confirm if ovo is capturing the full charge

      kevgallacher
      Rank 2
      kevgallacherAuthor
      Rank 2
      April 28, 2024

      Ok this has gotten worse now. I can’t even connect the charge anytime to the car anymore. I can register the car ok but it can never get an update from the car now. This has been since Friday night. I just get a continuous “connecting to your Ford” but it never gets past this. I have tried with different Ford pass accounts none of which are blocked and it just the same.

      R
      Newcomer
      rossshepherd
      Newcomer
      April 28, 2024

      Hi Kev, I am hoping you have a completely different and unrelated  issue… I charged up on Saturday morning to 100% and everything looks fine - Ovo and Ford definitely don't talk to each other as quickly as before, but for me they are still talking and my savings are showing.. That's 4 times in the last week and Ford have not terminated my logon.  Have you tried the FordPass Pro app rather than the standard version? Worth a try if you haven't.

       

      Hoping I haven't jinxed my run of good luck!!

      kevgallacher
      Rank 2
      kevgallacherAuthor
      Rank 2
      April 28, 2024

      This is what the chargeanytime app shows and it just gets stuck ther. The FordPass pro app isn’t related to this issue. The issue is with how the charge anytime app communicates with the car and since Friday this has been none at all. This has nothing to do with either FordPass or FordPass pro app

      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd