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kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

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    A
    Newcomer
    andych19
    Newcomer
    April 12, 2024

    Updated on 09/04/2024 by ChristopherS_OVO:

     

    Update for Ford drivers having issues with Charge Anytime

     

    We were expecting an update from Ford yesterday, but unfortunately, they had to push this back while they carry out their investigation. We know this will be disappointing to hear – we’re doing everything in our power to help Ford find a fix. We really value you as a customer and want to thank you for bearing with us.

     

    As a goodwill gesture, we’re going to credit all affected OVO customers’ accounts with £25 by the end of April. You’ll need to be on supply with OVO to get this payment. We’ll let you know once it’s been added. We’ll be in touch as soon as we have an update from Ford about whether you’ll be able to access Charge Anytime again.

     

    Thanks

    The OVO Team

     

    Iam due to take delivery of my new car in 7 to 10 days , is this issue nearly suited or do I need to move my business to another provider ? ,is this not bordering on the lines of miss sold .......? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 12, 2024

    This affects Ford ONLY. Switching supplier won't help you either - it affects ALL suppliers.

    It isn't mis-selling by any stretch of the imagination 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    kevgallacher
    Rank 2
    kevgallacherAuthor
    Rank 2
    April 12, 2024

    Ford never sold the car with a promise you could charge it like this so no it is not missold

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 13, 2024

    Indeed. As far as I can tell, Ford isn’t advertising any special OVO-specific deals e.g. Charge Anytime on their website or via their dealers either (I’ve checked!)… Or for that matter, nor via any of their current marketing channels.

    OVO has also temporarily de-listed Ford from the Compatible EV’s list on their website. If you still go ahead anyway, that’s on you. Caveat emptor, as they say.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Rank 2
      danh71
      Rank 2
      April 17, 2024

      Any time app asked me to reconnect to my ford so was hoping issue had been resolved. 
      reconnected last night and have been removed from ford app this morning. 
      any news? We’re were told via email and on here further news expected on 8th April and it’s all gone quiet!! (Nearly 10 days later and circa another £30 out of pocket. 
      thanks. 

        kevgallacher
        Rank 2
        kevgallacherAuthor
        Rank 2
        April 17, 2024

        Its at the stage that I reconnect charge once and then it gets blocked the next day.
        I really hope this gets resoled soon. It’s really unfair that Ford is trying to force us to pay the more expensive rate.

          D
          Rank 2
          danh71
          Rank 2
          April 17, 2024

          Got a message over weekend from charge anytime to reconnect. So hoped was now sorted. 
          did this last night and got a charge but kicked off ford app again this morning. 
          Is there an update email and this group said there would be one by 8th April almost 10 days ago and circa another £30 not saved. 
          An update would be appreciated. 

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            April 17, 2024

            As mentioned previously, OVO intends to backpay ALL missing credits if they’re able to once this is resolved.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            Shads_OVO
            Retired Moderator
            Shads_OVO
            Retired Moderator
            April 18, 2024

            Got a message over weekend from charge anytime to reconnect. So hoped was now sorted. 
            did this last night and got a charge but kicked off ford app again this morning. 
            Is there an update email and this group said there would be one by 8th April almost 10 days ago and circa another £30 not saved. 
            An update would be appreciated. 

             

            I’m sorry to hear this. We’d provide an update on this as soon as we have one. Unfortunately there isn’t one at the moment. The last update we’ve been able to give was on 09/04/2024.

            J
            Newcomer
            Jeeks91
            Newcomer
            April 19, 2024

            The easy work around at the minute is to simply activate/connect the charge anytime app the same day that you intend to charge the vehicle and then call Ford the next day to unblock the account. Simply repeat this every few days or however often you need to charge the vehicle. Yes it may be a slight inconvenience to have to call Ford regularly but it only takes 5 minutes which is surely worth the ‘£30’ that some people are quoting 

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            OVO (S) Gas Limited is part of OVO Group Ltd