Skip to main content
kevgallacher
Rank 2
kevgallacher
Rank 2
March 6, 2024
Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

  • March 6, 2024
  • 142 replies
  • 7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

    Best answer by Tim_OVO

    Updated on 02/06/25 by Abby_OVO
     

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

     

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

     

    If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

     

    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.

     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

     

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    142 replies

    Show previous replies
    T
    Newcomer
    Tommo56
    Newcomer
    July 4, 2024

    Has the FordPass and OVO ChargeAnytime situation been finally resolved now ?  There has been a lot of hard work going on in the background lately !. 👍👍

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 4, 2024

    Still being worked on - updates will be posted here when they’re available.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      July 4, 2024

      I’m really sorry @Tommo56,

       

      This is still our latest advice:

       

      You might have noticed issues using the Charge Anytime app to smart charge your EV recently. That’s because, in March, Ford blocked third party access to their system following a review of their security protocols. Unfortunately, this means we don’t have access to your charging data, so can’t provide Charge Anytime credit until Ford approves the use of third party access to their system. We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet. We really value you as a customer and want to thank you for bearing with us, while we work with Ford to fix this. As a goodwill gesture, we’ve added £25 energy credit to all our affected customers’ accounts. You need to be on supply to get this payment. You'll see this on your next bill. We’ll be in touch as soon as we have an update from Ford. 

      Renewable Energy? Big Fan.
      L
      Rank 2
      Longer
      Rank 2
      July 5, 2024

      Got email form OVO does it mean that Charge any time has stopped already or cheaper rate will still be valid until 31st July when Ovo will disconnect Ford from the app?

      Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime and your smart charging rate.
       

      Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging.
       

      This means you’ll pay your standard electricity unit rate for all EV charging. We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to fix this for you.
       

      Please note, this affects all energy suppliers, not just OVO. You might be able to get Charge Anytime through a compatible charger – please see below for more details.

       

       
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 5, 2024

      Just playing it safe here, but I’d say you should assume that it’s disconnected as of today for that purpose.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        B
        Newcomer
        Brodders
        Newcomer
        July 5, 2024

        Anyone got any recommendations on where to move to go to cheaper rates for EV charging? Looking at Octopus Go as still working at home and think this is good deal. 

          L
          Rank 2
          Longer
          Rank 2
          July 5, 2024

          Anyone got any recommendations on where to move to go to cheaper rates for EV charging? Looking at Octopus Go as still working at home and think this is good deal. 

          I’ve already started the move to Octopus as overnight lower tariff still works with Ford. so Adios OVO...

            D
            Rank 2
            danh71
            Rank 2
            July 5, 2024

            So just had email from Ovo to say this would not be sorted in the foreseeable future and ford has been removed from their app. 
            can some one explain please what the issue is and why it is taking so long to sort. 
            also which suppliers are supported by ford. 
            last time I get a ford. 

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            July 5, 2024

            As far as we know, Ford nuked access to pretty much ALL suppliers - not just OVO.

            I will also say this much - I’ve made it clear to my contact(s) at Ford that this will cause some serious headaches...

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            T
            Newcomer
            tespila
            Newcomer
            July 7, 2024

            It sounds frustrating to have your charging options restricted like that. While I don't have specific updates on OVO's plans, here's some advice and information that might help:

            1. Check Ford's Official Channels: Ford's customer support or official forums might have the latest updates on compatibility issues with OVO Charge Anytime. They could provide insights or timelines for any potential resolution.

            2. Reach Out to OVO: Contact OVO Energy's customer service directly. They might be able to clarify whether they are working on resolving the compatibility issues with Ford cars or if there are any workarounds available.

            3. Explore Alternative Charging Options: While waiting for a resolution, you might want to look into other charging solutions compatible with your Ford Mach-E. Many EV owners use multiple apps or providers to ensure they always have a reliable charging option.

            4. Join Online Communities: EV forums or social media groups dedicated to Ford Mach-E owners can be a valuable resource. Other users might have faced similar issues and could share their experiences and solutions.

            Is anyone else in the community experiencing this issue or found a successful workaround? Any insights on plans for OVO Charge Anytime to support Ford cars would be greatly appreciated!

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd