Ford EV charging no longer working with Charge Anytime - what's happened?

@Blastoise186 thank you. Honestly the woman was so rude about it all & couldn’t care less. Reminded me of the ‘computer says no’ comedy sketch 😂

Normally my call gets directed to a really helpful woman who sorts it out, she’s always apologetic. She seemed to think that other people have resolved the issue. I did tell her I don’t believe that is the case. Regardless she helped & sorted it out.

That’s good to hear at least.

Ford is well aware of the fact I will alert them to failures like that if they come to my attention here on the Forum. My ultimate goal and aim is to help them avoid such situations to soothe the pain somewhat - and it does seem to be working.

Just off the phone to Ford to reset my password again and the call rep took great delight in telling me that Ford have NO plans in partnering with OVO and that I have reached my password reset limit. - will not be reset again.

Now looking at switching which I didn't want to do, this has become more hassle than it is worth. Feel sorry for OVO and the customers they will lose as this is a fantastic product

Hey @rossshepherd ,

01277 254745 is the number to call - these guys will get you fixed as they’re explicitly the FordPass Team. They’ve confirmed to me just now that you had bad info and they want to fix this for you. The team also wants me to pass on an apology to you for the bad service. This will be looked into with a view to fixing it properly. They think the most likely root cause here, is because you went to a different department/team that isn’t working with the latest - or accurate - information, which may be why you got told the wrong answer.

They’ve confirmed to me that there is NO password reset limit and that OVO is definitely on the list of partners they’re in talks with. I know more about the progress now, but their team has asked me to keep it under wraps for a bit longer - watch this space.

If you give them a call and mention my name, they’ll know what’s been said here so far and should get you back in within minutes.

thanks for this, I had ben using that number as per previous advice but just realised i called the number on the disconnection email today which is different.

Thanks again, will hold off for a little longer

Hi folks, just posting this in case anyone else is seeing the same issue… I sent the note below to the ovo help folks today and am waiting on a response. It may be completely unrelated to the Ford issue, so just posting for information...

Over the last week my Ovo charge app appears to have developed a few issues with the sequence of events happening every time I try to charge

1. Plug in my vehicle
2. Vehicle will start to charge and will show as charging on the Ford app
3. After 20 – 30 mins the charge will update and show on the OVO app
4. After a short period of time, < 60 minutes the car will stop charging and the information below will show (The example below charged the car for 52 minutes before stopping)
5. This now happens every time and unless fixed I am going to have to charge up away from the OVO app.

I have:

1. Deleted and reinstalled both apps
2. Logged out and in on both apps
3. Deleted, updated and changed my Ford logon details
4. Checked I have no preset times located anywhere in the app or in the vehicle settings
5. I have re factory rebooted the vehicle and reconnected my Ford account as a new owner
6. Tried charging at different times of the day and weekends
7. Tried charging with vehicle locked / unlocked
8. Tried a different charging cable

None of the above has worked. I am also aware of the Ford app issue and have been resetting my password when Ford delete me from the app. This process always seems to work since the beginning of the year so I don’t think this is the problem.

Well thats me leaving OVO.  Originally used the direct to car app which worked fine then kicked off. So i buy an Indra Pro which has been nothing but hassle.  First 8 weeks worked fine then the Indra fails, 2nd indra installed fails the next day and this has now been going on for well over 2 weeks.  Indra stating over voltage into my house, DNO saying no very unlikley, plus my neighbours chargers both not indras have never failed and they havent had issues, really points to an indra issue to me!!!!!

Getting the Indra ripped out as per my consumer rights, getting an Ohme as my neighbours have with no issues and off to Octopus as at least if you have these issue you still get the overnight 5 hours or so at the cheaper rate.

Hey @Wenklaw,

I’m sorry to hear about the problems you’ve had with your Indra charger and the experience. I’d suggest reaching out to our Charge Anytime team to make them aware of the issues you’ve been facing as they may be able to help support you. You can reach them at 0330 175 9678 (Option 2 for existing customers) or chargeanytime@ovo.com. 

Let us know if we can be of any help! 

Ford has now been removed from the list of option when selecting your car manufacturer from the charge anytime list, is this a permanent removal? 

Hi @Can ,

Nope - this is temporary while OVO and Ford continue to work on a long-term solution to make it more reliable. The Ford integration will return once that’s done.