Rank 2

Solved

Ford EV charging no longer working with Charge Anytime - what's happened?

Forum|Forum|2 years ago
March 6, 2024
142 replies
7529 views

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.
But Ford have decided OVO is a security risk and has blocked the account.

Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

Best answer by Tim_OVO

Updated on 02/06/25 by Abby_OVO

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime.

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you.

Please note, this affects all energy suppliers, not just OVO.

You might be able to get Charge Anytime through a compatible charger – please see below for more details.

We’ve added £25 credit to all our affected customers’ accounts

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill.

You could keep Charge Anytime via a compatible charger

If you have a compatible charger or EV, you can still get Charge Anytime. Just follow these steps:

Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account.
Delete the app from your phone.
Sign up to Charge Anytime again, using your charger details.

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information.

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website.

If you have any questions about this change, you can contact Ford via their website.

Thanks

The OVO Team

We’re aware that some Ford drivers are having issues with Charge Anytime

Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

We’ll post an update here as soon as we have any more information from Ford.

Thanks
The OVO Team

BPLightlog

Super User

Hi @kevgallacher , what set up are you using .. which charger?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

kevgallacherAuthor

Rank 2

I am plugging in using a granny charger overnight. I have been using it every weekend since November. The app registers all the charging and refunds my account every month all as expected with no issues until last night.

Ford is telling me to delete the charge anytime app as they don’t have authorisation to charge my car.

BPLightlog

Super User

I am plugging in using a granny charger overnight. I have been using it every weekend since November. The app registers all the charging and refunds my account every month all as expected with no issues until last night.

You are probably aware that this charging method is not recommended but I guess if it’s been working then you might say ‘why not’.

Ford is telling me to delete the charge anytime app as they don’t have authorisation to charge my car.

Strange - do they also tell you not to use any of the services on the road ?

I would suggest that you email the team chargeanytime@ovo.com

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

kevgallacherAuthor

Rank 2

Unfortunately due to the way my car is situated at my house I can’t get a dedicated charger at home, so I have been using the granny charger at night and so far was working great. I only need to charge 2 nights a week regularly and works absolutely fine for me.

This has changed all that and is forcing me to charge at full rate at home

B

Brodders

Newcomer

Same happened to me yesterday. Emailed OVO Smart charging team awaiting a reply. Octopus customers hit issues with Ford too but they have a solution now. Seems Ovo and their partners need to talk to Ford again.

S

Suzyness71

Newcomer

I'm also in the same situation. I don't have an ev charger. Can I get around this if I do have one?

kevgallacherAuthor

Rank 2

I have created a new Ford pass account and added it as an authorised user then linked OVO charge anytime to that. If that gets blocked it doesn’t matter. Hopefully that works as a workaround till it gets sorted out.

S

Suzyness71

Newcomer

I have created a new Ford pass account and added it as an authorised user then linked OVO charge anytime to that. If that gets blocked it doesn’t matter. Hopefully that works as a workaround till it gets sorted out.

Sorry, I didn't understand the adding it as an authorised user…

At the moment, I'm watching the circle spinning around whilst trying to log in. Shocking app.