Ford electric vehicle smart charging issue with OVO Charge Anytime?

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

Please note, this affects all energy suppliers, not just OVO. 

You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

We’ve added £25 credit to all our affected customers’ accounts  

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

You could keep Charge Anytime via a compatible charger

If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

• Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
• Delete the app from your phone.
• Sign up to Charge Anytime again, using your charger details.

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

If you have any questions about this change, you can contact Ford via their website. 

Thanks

The OVO Team