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danh71
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March 7, 2024
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Ford electric vehicle smart charging issue with OVO Charge Anytime?

  • March 7, 2024
  • 94 replies
  • 5858 views

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)

Therefore I am unable to use and will cost c£100 per month more on my electricity bill.

Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?

I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

    Best answer by Chris_OVO

    Updated on 04/11/25 by Chris_OVO:​​​​

    Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

     

    Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

     

    Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

     

    We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

     

    Please note, this affects all energy suppliers, not just OVO. 

     

    You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

     

    We’ve added £25 credit to all our affected customers’ accounts  

    To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

     

    You could keep Charge Anytime via a compatible charger

    If you have a compatible EV or Charger, you can still get Charge Anytime. Just follow these steps:

     
    • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
    • Delete the app from your phone.
    • Sign up to Charge Anytime again, using your charger details.
     

    If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

     

    Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

     

    If you have any questions about this change, you can contact Ford via their website. 

     

    Thanks

    The OVO Team

    94 replies

    Show previous replies
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    March 11, 2024

    We’re aware that some Ford drivers are having issues with Charge Anytime

     

    Unfortunately, Ford have blocked smart-charging access to all third parties. This means some of our customers aren’t able to smart-charge with Charge Anytime at the moment. It also means those customers won’t get Charge Anytime credit for charging during this time. We’re sorry about this.

     

    We’re working hard to fix this issue with Ford, and get our affected customers back on Charge Anytime as soon as we can. For now, if you’re having issues with Charge Anytime, follow the instructions in your Ford app to charge your EV.

     

    We’ll post an update here as soon as we have any more information from Ford.

     

    Thanks
    The OVO Team

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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    danh71Author
    Rank 2
    March 11, 2024

    Thanks Tim.
    octopus had similar issues which have been resolved. 
    I believe this is predominantly a Ford issue, but is costing me c£80-100 per month whilst we await a fix. 
    Hope that this happens soon as don’t really want to have to change supplier. But may have to if not resolved quickly or at least given an idea of how long a fix will take. 
    whilst it’s nice to have an update from ovo some further detail is needed. 

    E
    Newcomer
    Everstom
    Newcomer
    March 11, 2024

    Hi,

    I’ve just had this happen to me. I’ve just had the email from ford suspending my account. 
     

    octopus intelligent had this fixed within a week working with ford and this was back in December / January. 
     

    For an energy provider that prides it self on electric vehicle charging this needs to be fixed ASAP. This will cost me 3.5 times more expensive. if this isn’t fixed soon I’ll have to look at moving energy companies. 
     

    please fix this soon, if octopus can get it sorted so can you. 
     

    Edit - Octopus released a fix over 8 weeks ago -  

    https://octopus.typeform.com/to/YjSS6MBZ#ac_number=xxxxx


     

     

      L
      Newcomer
      lennox1970
      Newcomer
      March 13, 2024

      Hi,

      Just tried the charge anytime app again and it is letting me connect to my Ford car...so it appears to be fixed…...

       

       

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        Rank 2
        danh71Author
        Rank 2
        March 13, 2024

        Thanks. 
        Will try when I get in. 

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        March 14, 2024

        Hey @lennox1970 

         

        Glad to hear the app is working okay with your Ford.🙂

         

        @danh71 did you happen to give yours a try last night?

        Currently Playing: She's Electric
        T
        Newcomer
        Tommo56
        Newcomer
        March 14, 2024

        Hi there OVO team

        I have now been able to reconnect my Ford via the OVO Charge Anytime App and all appears well at the moment.  Thank you all for trying hard to sort this out and keep us updated - more info than Ford provided !!. 

        Just fingers crossed that it’s a permanent solution 👍👍🚗⚡️🔋

        Tommo

          Abby_OVO
          Community Manager
          Abby_OVO
          Community Manager
          March 15, 2024

          Hey @Tommo56 

           

          Glad things are all back up and running there as normal!😊🔌🔋

           

          Keep us posted, and if you’ve ever got any questions or issues in future, always feel free to pop back to the Forum.🙂

          Currently Playing: She's Electric
          D
          Rank 2
          danh71Author
          Rank 2
          March 15, 2024

          Still not back up and running 

          was removed from app again last night!!!

          D
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          danh71Author
          Rank 2
          March 15, 2024

          Hi there OVO team

          I have now been able to reconnect my Ford via the OVO Charge Anytime App and all appears well at the moment.  Thank you all for trying hard to sort this out and keep us updated - more info than Ford provided !!. 

          Just fingers crossed that it’s a permanent solution 👍👍🚗⚡️🔋

          Tommo

          Are you still ok 

          I was suspended again last night. 

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd