Skip to main content
Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 20, 2024
News

For our Boost members: The Boost App is shutting down soon

  • September 20, 2024
  • 28 replies
  • 1724 views
For our Boost members: The Boost App is shutting down soon

Updated on 22/01/25 by Abby_OVO

 

Reminder: the Boost top up app closed on the 3rd of December.

 

Boost customers are moving to OVO. That means this app will close on the 3rd of December 2024. If you've already moved to OVO, please download and register for the OVO Energy Top-Up app. Find out more about the move to OVO at http://boostpower.co.uk/ovo-move

 

If you're a Boost customer and have already migrated over to OVO Pay As You Go but are still using the Boost app, you should've received an SMS from us to remind you of the changes.

 

To download and register for the OVO Energy Top-Up app. You can find it in the App Store and on Google Play.

    28 replies

    Show previous replies
    D
    Newcomer
    Dimview
    Newcomer
    October 12, 2024

    Since changing from boost AP will let me pay for my gas (payg) But not my electricity. Anyone know why?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 13, 2024

    Hey @Dimview ,

    You might just need to get the PAN (Personal Account Number) regenerated for Electric. Give 0330 175 9669 a call in the morning and PAYG Support should be able to get the show on the road for you. Or feel free to Live Chat it via https://ovoenergy.com/help .

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 14, 2024

    Hey @Dimview 

     

    Sorry to hear about this but I’m glad one of our volunteers Blastoise186 has already stopped by with some helpful advice.

     

    Have you been able to get sorted out here with topping up? Let us know if you’re still having any trouble.

     

    Currently Playing: She's Electric
    D
    Newcomer
    Dimview
    Newcomer
    October 14, 2024

    Hi no joy as yet. I’ve DM Ovo on messenger and sent an e-mail. I have also sent a screen shot of my account number.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 15, 2024

    Hey @Dimview 

     

    Sorry about this.

     

    Did you use the messenger service on Facebook to message the team? Or was it the live chat? 

     

    Have you had a response to your email? 

     

    Do let us know if you’ve not been able to get any further forward and we’ll see what more we can do.

    Currently Playing: She's Electric
    D
    Newcomer
    Dimview
    Newcomer
    October 15, 2024

    All sorted now. Lady on the phone came to my rescue 🛟 long hard slog but got there in the end. 

      R
      Newcomer
      Rovig
      Newcomer
      October 24, 2024

      Finally managed to get my unable to top up issue sorted.
      The app would not recognize my card details so had to get new PAN numbers.

      I did mention this to the operative that I spoke to and that seemed to put him on the right track as he was scratching his head as to what the problem might be.

      Maybe a message about PAN numbers could be something to stick at the top of the help pages for those that have switched over from boost.
      Long after the app was supposed to close, it was the only way I could top up 

      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      October 25, 2024

      Hi @Rovig,

       

      Happy to hear you got this sorted.

       

      These threads may be helpful in future:

       

       

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd